Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

NAH MUNKE ENA-NTUNG

Calgary,AB

Summary

Persistent leader eager to learn, lead and grow organizations. Skilled in analyzing, managing,strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic. Strive to achieve positive results, success and progress, improvement are top priorities.

Overview

7
7
years of professional experience

Work History

CEO

ENJACIA BEAUTY
01.2022 - Current
  • Formulate and execute strategic initiatives to improve product offerings.
  • Establish foundational processes for business operations.
  • Oversee business-wide changes to modernize procedures and organization.
  • Develop innovative sales and marketing strategies to facilitate business expansion.
  • Initiate strategy to drive company growth and increase market share and profitability by more than 20% each year.
  • Negotiate with numerous suppliers and delivery workers and order materials according to forecasted customer demand.
  • Oversee divisional marketing, advertising and new product development.
  • Direct market expansions to propel business forward, meet changing customer needs.
  • Analyze industry trends and track competitor activities to inform decision making.
  • Make large-scale financial decisions and supervise company spending to reduce material losses and maximize profits.
  • Manage financial, operational and human resources to optimize business performance.
  • Monitor key business risks and establish risk management procedures.
  • Represent organization at industry conferences and events.
  • Analyze and tracked business metrics and establish appropriate adjustments to meet supply and demand needs.
  • Shape solutions and approaches by leveraging trends in customer marketplaces and industries.

Customer Service Representative

REASSURANCE HOME CARE SERVICES
09.2019 - 03.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Handled more than 40 customers inquiries and suggestions courteously and professionally.
  • Reached out to customers after completed services to make sure they were satisfied.
  • Provided primary customer support to internal and external customers.
  • Developed highly empathetic client relationships and made suer they felt happy.
  • Participated in team meetings and training sessions to stay informed about clients updates and changes
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Developed and updated databases to handle customer data.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests for services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Caregiver

ROBERT N. ROBWOH
12.2015 - 03.2020
  • Assisted children with self-administered medications.
  • Assisted with daily living activities, running errands, and household chores.
  • Transported children to and from medical appointments with safety and efficiency.
  • Maintained clean personal areas and prepared healthy meals to children nutritional needs.
  • Laundered items, changed sheets and made bed to keep children's' bedroom clean.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted children with daily living needs to maintain self-esteem and general wellness.
  • Engaged children in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported daily hygiene needs of children by assisting with bathing, dressing, dental care and personal grooming.
  • Built and maintained rapport with children and family members to facilitate trusting caregiver relationship.
  • Recognized and reported abnormalities or changes in children's' health status to case manager.

Education

PROJECT MANAGEMENT CERTIFICATION-ONGOING - Project Management

COURSERA
ONLINE
07.2023

DATA ANALYTICS-CERTIFICATION - Data Analysis

COURSERA
ONLINE
02.2023

No Degree - BOTANY

UNIVERSITY OF BAMENDA
BAMBILI, CAMEROON
09.2015

High School Diploma -

GOVERNMENT BILINGUAL HIGH SCHOOL NDOP
BAMUNKA, CAMEROON
07.2013

Skills

  • Sales and Marketing
  • Market Research
  • Business Development and Planning
  • Business Operations
  • Business Development
  • Microsoft Access
  • Structured Query Language (SQL)
  • Data Integrity Validation
  • Data Science with R Programming
  • Data Visualization and Presentations
  • Attention to Detail
  • Work Organizing and Prioritizing
  • Microsoft Word
  • Microsoft Excel
  • Report Preparation
  • Problem-Solving Ability
  • Money Handling Abilities
  • Conflict Resolution
  • Product Promotion
  • Customer Service
  • Typing Proficiency
  • Critical Thinking
  • Managing Multiple Tasks
  • Computer Proficiency
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Calendaring
  • Spreadsheets
  • Multitask

Timeline

CEO

ENJACIA BEAUTY
01.2022 - Current

Customer Service Representative

REASSURANCE HOME CARE SERVICES
09.2019 - 03.2020

Caregiver

ROBERT N. ROBWOH
12.2015 - 03.2020

PROJECT MANAGEMENT CERTIFICATION-ONGOING - Project Management

COURSERA

DATA ANALYTICS-CERTIFICATION - Data Analysis

COURSERA

No Degree - BOTANY

UNIVERSITY OF BAMENDA

High School Diploma -

GOVERNMENT BILINGUAL HIGH SCHOOL NDOP

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