Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies and Interests
Languages
Timeline
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Nah Munke Ena-Ntung

Calgary,AB

Summary

Accomplished management professional with a strong background in ERP implementation, financial planning, business analysis, process and performance enhancement, and end-to-end software development lifecycle (SDLC). Proven success in product and application development in both waterfall and agile environments. Instrumental in ensuring business continuity by identifying and mitigating gaps in processes, inefficiencies in operating systems, and bottlenecks in project progress. Demonstrated ability to initiate user-accepting testing to expedite development of testing for off-the-shelf and customized applications. Skilled at gathering and evaluating sales, market, and business data to ensure informed decision-making in support of sales planning and revenue growth initiatives. Experienced in building, leading, and training cross-functional teams for seamless project progress and high-quality service delivery. Refined communicator proficient in fostering strong relationships with multidisciplinary functions, stakeholders, and senior management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Analyst/General Manager

Enjacia Beauty Ltd.
01.2022 - 02.2025
  • Plan and carry out requirements workshops with stakeholders and subject matter experts, eliciting, analyzing, documenting, and validating business requirements for billing system. Formulate requirements specifications and conduct feasibility studies, while preparing business cases and expediting development and implementation of solutions. Lead design of business process maps (BPMN), capturing existing As-Is and future states To-Be for impacted business units. Facilitate requirements and user acceptance test (UAT) plan documents by creating test cases and user interface (UI) documents. Identify and manage stakeholders at different levels along with risks/issues and RAID log. Support test analysts to streamline project progress.
  • Key Accomplishments:
  • Defined best solution and approaches by translating business ideas/needs into technical requirements in liaison with development team.
  • Ensured seamless process transition by leading implementation phase as a Change Manager, while documenting change requests along with implementation based on gap analysis.
  • Enabled transfer of knowledge and ownership to end-users by developing and maintaining step-by-step training documents and facilitating training sessions.
  • Contributed towards continuous improvement by prioritizing and managing ongoing support and enhancement requests for systems.

Business Analyst/Chief Operating Officer

Amazon Storefront
02.2021 - 03.2023
  • Offered actionable insights and recommendations for business improvements based on detailed analysis of e-commerce sales data, market trends, and customer behavior. Spearheaded implementation and testing of e-commerce solutions aligned with business objectives and requirements. Prevented stockouts by monitoring and managing inventories, while ensuring steady supply of products in liaison with suppliers to meet demand. Addressed customers’ inquiries, concerns, and complaints within short time. Monitored and managed product reviews and ratings as well as maintained knowledge of changes in Amazon’s rules and regulations.
  • Key Accomplishments:
  • Identified opportunities for revenue growth, cost reduction, and operational efficiency improvements through comprehensive data-driven analysis.
  • Ensured availability of customers’ required items by leading product procurement, creating product listings with high-quality images and accurate description.
  • Headed continuous optimization of product listings to attract new customers.
  • Boosted sales and attracted customers by formulating pricing and promotion campaigns with exiting discounts and deals.
  • Evaluated effectiveness of strategies and identified areas of improvement through analysis of sales data, metrics, and key performance indicators (KPIs).
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Developed data mining algorithms to identify and classify patterns in data.
  • Deployed predictive analytics models to forecast future trends.
  • Developed and maintained data warehouses and data marts to support business operations.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Negotiated contracts and agreements to secure favorable terms and maximize profits.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Monitored key business risks and established risk management procedures.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Oversaw divisional marketing, advertising and new product development.

Administrative Assistant

Reassurance Home Care Services
09.2019 - 03.2022
  • Played a vital role in establishing and streamlining office procedures, which resulted in improving efficiency and reducing downtime. Administered executive’s calendar as well as scheduled appointments and meetings. Managed 200+ telephone calls along with electronic inquiries, while providing information and support to clients and colleagues. Facilitated multidisciplinary departments with informed decision-making by compiling and preparing reports, data, and statistics.
  • Key Accomplishments:
  • Improved information retrieval process by implementing and organizing computerized filling system.
  • Delivered guidance and support to 10+ administrative team members for establishing and maintaining office routines.
  • Coordinated 100+ travel arrangements involving booking flights, accommodations, and transportation with a focus on optimizing cost-effectiveness.

Education

Bachelor's Degree - General Management

Athabasca University
Calgary, AB
12.2027

Bachelor's Degree - Biology (Botany)

University of Bamenda
Bambili
01.2015

Skills

  • Business Process Analysis and Mapping
  • Requirements Gathering & Analysis
  • Client & Stakeholder Relations
  • SDLC
  • Change Management
  • Conflict Resolution and Negotiation
  • Project Management
  • RAID Log Management
  • Request for Proposals (RFPs)
  • Regulatory Compliance
  • Cross-functional Collaboration
  • Tools & Software: Microsoft Office Suite (Excel, Power Point, Visio, Word, and Microsoft Project), Jira/Confluence
  • Methodologies: Wireframes/Prototypes Use Case Scenarios, Testing (Test Cases/Scripts), User Stories
  • Gap analysis
  • Predictive modeling
  • Cost-benefit analysis
  • Business process improvement
  • Time management
  • Stakeholder management
  • Forecasting and planning
  • Risk assessment
  • Attention to detail
  • Change impact analysis
  • Market research
  • Customer needs assessment
  • Project presentation
  • Multitasking and organization
  • Business planning
  • Reporting and documentation
  • Project finance
  • Problem-solving
  • Verbal and written communication
  • Data analysis
  • Strategic planning
  • Microsoft Office Suite
  • IIBA methodologies
  • Client relationship management
  • Stakeholder engagement
  • Team collaboration
  • Agile and Waterfall methodologies
  • Quality assurance
  • Gap Analysis
  • Release planning
  • User acceptance testing

Certification

  • Certified Business Analyst Professional, CBAP | IIBA 2025
  • Project Management, PMP | PMI 2025
  • Certified Associate in Project Management, CAPM | PMI 2025
  • Business Analysis Course | CarreeCo. – Vancouver, Canada 2023
  • Coursework: Gap Analysis, Raid Log, User Story, UAT, SDLC, RACI Matrix, Go-live Readiness, Daily Test Report, RFP (Request for Proposal), Business Analysis Plan
  • Certified Data Analytics | Coursera 2022 – 2023
  • Ecommerce – FBA Master Class | FBA Masterclass Inc 2020 – 2021

Hobbies and Interests

Networking, Music, News, Football, Dismantling & Assembling Products, Reading, Researching, Learning New Technical Skills

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Business Analyst/General Manager

Enjacia Beauty Ltd.
01.2022 - 02.2025

Business Analyst/Chief Operating Officer

Amazon Storefront
02.2021 - 03.2023

Administrative Assistant

Reassurance Home Care Services
09.2019 - 03.2022

Bachelor's Degree - General Management

Athabasca University

Bachelor's Degree - Biology (Botany)

University of Bamenda

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Nah Munke Ena-Ntung