Nagraj Sharma
Toronto,ON
Summary
Adept at steering high-stakes environments to success, I enhanced operational efficiency and customer satisfaction at Maratha Family Garden Restaurant. My expertise in inventory management and passion for customer engagement led to significant improvements in service delivery and team cohesion. Leveraging problem-solving skills and a results-driven approach, I consistently exceeded performance targets. Highly proactive manager with 9 years of experience in team leadership in Restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
29
29
years of professional experience
Work History
Restaurant Manager
Maratha Family Garden Restaurant
2015.05 - 2024.05
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managing Profit and Loss statement on monthly basis
Account Receivable Officer
Shakthi Food Specialities
2013.04 - 2015.04
- Collaborated with sales teams to resolve billing disputes, promoting positive customer relationships.
- Educated clients on payment terms and policies, reducing misunderstandings and fostering clear communication lines.
- Enhanced cash flow by diligently managing accounts receivable and maintaining accurate records.
- Handling accounts of some 1200 customers on day to day basis
- Generating business from existing customers
- Promoting New products by giving samples to existing customers
- Make sure Credit is completely under control,to make smooth flow of funds
Member-OFG
Netrack Enclosures Pvt Ltd
2008.02 - 2013.03
- Processing of Orders on time
- Calculating the tax part and price check with each order on a specific time
- Updating the customers with delivery date,time
- Clearing all doubts of customers related with billing,transportation,etc
- Generating new business with existing customers.
- Making sure all customers issues solved in a very short time.
Production Engineer
Gupta Switchgears
1999.04 - 2008.01
- Wiring of control panels,Testing and quality check of control panels.
- Completing given project on stipulated time.
- Ensuring control panels reach at customer place on time
- Inspection,testing of control panels at customer place from time to time
- Generating new business from existing customers.
- Managed production schedules, ensuring timely delivery of products while maintaining high quality standards.
Supervisor
Shriram Electrical Corportaion
1995.06 - 1999.03
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Shri Datta Meghe Polytechnic
Nagpur Maharashtra05.1995
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Supervisory skills
- Problem-Solving
- Team Leadership
- Inventory Management
- Managing Reservations and Large Parties
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Professional Working
Telugu
Professional Working
Gujarati
Elementary
Listening to Music, Playing Chess, travelling
Listening to old hindi songs especially 60's 70's songs.I would like to play chess in my spare time. If find time i liked to travel. I liked to meet new people also like to visit new places.
Timeline
Restaurant Manager
Maratha Family Garden Restaurant
2015.05 - 2024.05
Account Receivable Officer
Shakthi Food Specialities
2013.04 - 2015.04
Member-OFG
Netrack Enclosures Pvt Ltd
2008.02 - 2013.03
Production Engineer
Gupta Switchgears
1999.04 - 2008.01
Supervisor
Shriram Electrical Corportaion
1995.06 - 1999.03
High School Diploma -
Shri Datta Meghe Polytechnic