Dale Johnston
Newmarket,ON
Summary
Highly motivated professional known for proactively handling diverse tasks in fast-paced environments.
Experienced in operations involving loading, stocking, and receiving products and merchandise deliveries. Eager to learn new processes and roles to support cross-departmental activities. Facilitates smooth front-end operations and exceeds expectations in addressing customer needs. Reliable, team-oriented, and efficient in completing assignments.
Overview
9
9
years of professional experience
Work History
Supervisor/Assistant Grocery Manager
Farm Boy
Newmarket, ON
05.2023 - 05.2024
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 15 employees in daily operations.
Customer Service Representative/Grocery Clerk
Nature's Emporium
16655 Yonge St, ON
11.2020 - 04.2023
- Gathered feedback from customers regarding their experience with products or services offered by the company.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Verified prices on tags against price sheets for accuracy and updated tags when necessary.
- Stocked shelves with merchandise according to company guidelines.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
Grocery Clerk
No Frills
Newmarket
01.2020 - 10.2020
- Performed opening and closing duties such as setting up displays and restocking items.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Updated pricing information and placed sale tags on designated items.
- Maintained cleanliness and organization of aisles, shelves, and storage areas.
Detailer/Lot Attendant
Fine Details
Newmarket
07.2015 - 09.2019
- Cleaned and detailed vehicle interiors, including vacuuming carpets, cleaning upholstery, and wiping down all surfaces. Kept records of completed jobs along with customer feedback.
- Utilized a variety of tools such as power buffers, electric polishers, carpet extractors and vacuum cleaners.
- Prepared estimates for detailing services based on customers' needs.
- Performed minor repairs such as replacing light bulbs or wiper blades when necessary.
Education
High School Diploma -
Hurron Heights
NewmarketSkills
- Inventory Control
- Payment Processing
- Product Merchandising
- Loss Prevention
- Order Fulfillment
- Workplace Safety
- Unloading Deliveries
- Stocking shelves
- Excellent Communication
Timeline
Supervisor/Assistant Grocery Manager
Farm Boy
05.2023 - 05.2024
Customer Service Representative/Grocery Clerk
Nature's Emporium
11.2020 - 04.2023
Grocery Clerk
No Frills
01.2020 - 10.2020
Detailer/Lot Attendant
Fine Details
07.2015 - 09.2019
High School Diploma -
Hurron Heights
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