Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naghmeh Tavakoli Anaraki

Prince George,BC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

14
14
years of professional experience

Work History

Sales Consultant

Tolica Furniture Manufacturer
10.2015 - 08.2023
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Maximized customer retention by resolving issues quickly.
  • Oversaw daily outbound calls to identify services that address primary needs.
  • Developed and implemented sales strategies to increase profits.

Customer Service Specialist

Tolica Furniture Manufacturer
10.2012 - 10.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Handled customer inquiries and suggestions courteously and professionally.

Customer Service Specialist

Sanabad Khodro
05.2009 - 09.2012
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor's Degree - Business Management

University of Commerce
Mashhad, Iran
04.2010

Skills

  • Customer Relationship Management
  • Prospect Qualification
  • Sales Proposal Creation
  • Account Reconciliation
  • Product and Service Knowledge
  • Sales and Marketing
  • Microsoft Word
  • Retail Sales Customer Service
  • Account Management
  • Customer Service

Languages

English
Limited Working
Persian
Native or Bilingual

Timeline

Sales Consultant

Tolica Furniture Manufacturer
10.2015 - 08.2023

Customer Service Specialist

Tolica Furniture Manufacturer
10.2012 - 10.2015

Customer Service Specialist

Sanabad Khodro
05.2009 - 09.2012

Bachelor's Degree - Business Management

University of Commerce
Naghmeh Tavakoli Anaraki