Naghina Nahim
Burnaby,Canada
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Receptionist
Welcome Medical Clinic
Burnaby, British Columbia
09.2023 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Updated daily log book with information about visitors entering the premises.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Financial Advisor
Cactus Credit
Burnaby, British Columbia
06.2020 - 10.2022
- Monitored client portfolios to ensure that recommended investments remain in line with their goals and objectives.
- Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
- Managed relationships with outside vendors such as attorneys, accountants, when necessary.
- Provided timely responses to customer inquiries about financial products and services.
Student Loan Specialist
Student Aid BC
Vancouver, British Columbia
05.2019 - 11.2021
- Handled escalated calls from customers seeking resolution for difficult problems that could not be solved through normal channels.
- Performed quality control checks on newly originated loans prior to disbursement.
- Provided customer service and assistance to student loan borrowers regarding their accounts.
- Received and posted payments to loan accounts.
Education
High School Diploma -
Byrne Creek Secondary
Burnaby, BC06-2018
Skills
- Microsoft office specialist certified
- Scheduling appointments
- Multi-line telephone skills
- Problem solving
- Positive and professional
- Data entry
Languages
Farsi
Professional
Urdu
Professional
Timeline
Receptionist
Welcome Medical Clinic
09.2023 - Current
Financial Advisor
Cactus Credit
06.2020 - 10.2022
Student Loan Specialist
Student Aid BC
05.2019 - 11.2021
High School Diploma -
Byrne Creek Secondary
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