Nagahawatta Arachchige Anupama Nagahawatta
Edmonton,Canada
Summary
Detail-oriented and results-driven professional with strong experience in client communication, financial record management, and problem-solving. Proven ability to handle high-volume calls, negotiate payment arrangements, and manage sensitive financial situations with professionalism. Seeking to build a career in collections and financial services.
Overview
24
24
years of professional experience
Work History
Office Assistant
Imperial Legacy Management Inc.
Edmonton, AB
03.2024 - 03.2026
- Managed client communication via phone and email
- Maintained financial records and documentation
- Handled sensitive issues professionally
- Improved workflow efficiency
Secondary School Teacher
Musaeus College
06.2010 - 01.2024
- Managed classroom operations and conflict resolution
- Communicated with diverse individuals
- Assessed performance and provided feedback
Restaurant Manager (Part-Time)
Mountain Breeze
04.2020 - 06.2021
- Managed cash flow and transactions
- Resolved customer complaints effectively
- Supervised staff operations
Secondary School Teacher
Yoshida Shokanji International School
06.2009 - 05.2010
- Delivered structured lessons
- Built communication and interpersonal skills
Secretary & Accounts Officer
Prima Ceylon Ltd.
04.2003 - 06.2007
- Maintained financial records and reports
- Tracked payments and transactions
Management Trainee
Ceylinco Tax & Financial Consultancy
10.2002 - 03.2003
- Assisted in financial documentation and reporting
Project Officer
Employees Provident Fund
01.2002 - 10.2002
- Maintained financial records
- Assisted client inquiries
Education
Postgraduate Diploma in Education -
University of Sri Jayewardenepura
01-2001
Diploma in English Teacher Education - undefined
Aquinas College
01-2009
BSc Business Administration (Special) -
University of Sri Jayewardenepura
01-2001
Skills
- Collections & Debt Recovery Support
- Negotiation & Payment Arrangements
- Conflict Resolution & De-escalation
- Customer Service & Communication
- Financial Data Entry & Account Tracking
- Problem-solving & Investigative Skills
- Time Management & Multitasking
- Attention to Detail & Accuracy
Languages
English
Full Professional
Timeline
Office Assistant
Imperial Legacy Management Inc.
03.2024 - 03.2026
Restaurant Manager (Part-Time)
Mountain Breeze
04.2020 - 06.2021
Secondary School Teacher
Musaeus College
06.2010 - 01.2024
Secondary School Teacher
Yoshida Shokanji International School
06.2009 - 05.2010
Secretary & Accounts Officer
Prima Ceylon Ltd.
04.2003 - 06.2007
Management Trainee
Ceylinco Tax & Financial Consultancy
10.2002 - 03.2003
Project Officer
Employees Provident Fund
01.2002 - 10.2002
Diploma in English Teacher Education - undefined
Aquinas College
Postgraduate Diploma in Education -
University of Sri Jayewardenepura
BSc Business Administration (Special) -
University of Sri Jayewardenepura
• Volunteering in the Recreation Department at St. Joseph’s Auxiliary Hospital (June 2024 – Present)
Volunteering in the Recreation Department at St. Joseph’s Auxiliary Hospital (June 2024 – Present), 10707 29 Ave NW, Edmonton, AB.