NafisehSadat Sadr
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
Canada Goose
12.2022 - Current
- Completed precise measurements using special tools.
- Inspected incoming and outgoing materials for accuracy and quality.
- Collaborated with production staff to establish and meet quality standards
- Performed visual inspections and non-destructive tests where appropriate.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Customer Service Representative
Persiness
01.2020 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Notary Public
01.2011 - 11.2017
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Accontant
Isfahan University
Isfahan, Iran06.2015
Skills
- Visual Inspection
- Reporting and Analysis
- Sampling Procedures
- Safety Procedures
- Retail Sales Customer Service
- Credit Card Payment Processing
- Staff Training
Additional Information
Persiness Manager number: Aria Nabizadeh (647)522-7718
Timeline
Inspector in Quality Assurance and Quality Control
Canada Goose
12.2022 - Current
Customer Service Representative
Persiness
01.2020 - 11.2022
Customer Service Representative
Notary Public
01.2011 - 11.2017
Bachelor of Science - Accontant
Isfahan University
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