Nafisa Suleman
Edmonton,AB
Summary
Adept Front Server at Kash, I leveraged teamwork and hospitality service expertise to enhance dining experiences, achieving commendable customer satisfaction levels. Skilled in safe food handling and effective communication, I played a key role in streamlining operations and increasing referrals. My proactive approach and dedication to cleanliness significantly contributed to the restaurant's success.
Overview
1
1
year of professional experience
Work History
Front Server
Kash
08.2021 - 05.2022
- Contributed to a positive work environment by maintaining open communication lines with team members and management.
- Participated in regular team meetings and provided valuable input on ways to improve overall restaurant operations.
- Collaborated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
- Supported the bar staff by assisting with drink preparation and restocking supplies as needed.
- Prepared tables promptly after guest departure, allowing for efficient table turnover during high-volume periods.
- Maintained a clean and organized front-of-house area, ensuring a pleasant dining experience for guests.
- Demonstrated flexibility by working multiple roles within the restaurant when necessary – including hosting, bussing, and food running – to ensure optimal service for guests.
- Managed guest reservations effectively, ensuring smooth seating transitions during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor Of Arts - Sociology
Macewan University
Edmonton, ABSkills
- Cleanliness
- Safe food handling
- Order taking
- Phone etiquette
- Table setting
- Dining room prep
- Teamwork
- Time management
- Reliable and responsible
- Attention to detail
- Cleaning and sanitizing
- Adaptable and flexible
- Reliability
- Clear communication
- Customer satisfaction
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Cash handling
- Hygiene practices
- Team building
- Food service
- Hospitality service expertise
- Interpersonal skills
- Food presentation
Languages
English
Professional Working
Timeline
Front Server
Kash
08.2021 - 05.2022
Bachelor Of Arts - Sociology
Macewan University
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