Nafisa Parvin
Toronto,Canada
Summary
Worked in fast-paced environment to solve emerging financial issues of clients related to credit , investment , mortgages and different services promptly for a year. Built strong customer relation by being tactful communicator through asking KYC related questions to provide thorough knowledge about financial services and to help making decision about right products. Committed to ensuring company growth and customer satisfaction by providing exceptional customer service and unmatched support. Seeking to utilize expertise in financial and customer service in any role of Financial Service Representative at CIBC .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Impark Canada
09.2022 - Current
- Handle minimum 80 inbound/outbound calls to greet and assist customers with various needs and questions as well as book appointment for in person meeting with manager.
- Resolve 90% of emerging issues by providing insightful solutions and customer complaints with empathy, resulting in increased loyalty and repeat business
- Process payment by POS , check credit card payment through ZMS , and prepare invoice for future payment.
- Work closely with existing and prospective customers to provide valuable information regarding product updates and suggest personalized solutions based on their needs.
- Engage with customers to understand unique needs and create positive impact to retain effective relationships.
- Manage time by prioritizing workload and juggling multiple tasks simultaneously , assist and lead new colleagues to get the work done resulting in healthy work environment.
- Ensure 100% accuracy in documentation and financial transactions according to company regulations by maintaining proper log sheet .
Server
Jimmy The Greek
09.2021 - 04.2022
- Greeted guests promptly, recommended daily specials to offer superior service
- Engaged with customers in friendly conversation and checked with them to determine 100% satisfaction by rectifying issues promptly that led to repeat business
- Answered minimum 40 phone calls to take orders for customer pick up or delivery
- Used POS system to accurately input orders and process payments , documented daily transaction with 100% accuracy
- Trained new servers in restaurant procedures and customer service standards resulting in effective team work
- Promoted great customer service by remaining attentive to guest needs.
Customer Care Executive
Dutch Bangla Bank
Dhaka, Bangladesh
02.2017 - 02.2018
- Built sustainable relationships and trust with customers through open and tactful communication to collect KYC information properly.
- Engaged with valuable customers by providing thorough knowledge regarding financial products and services like: retail banking, credit cards, mortgage loans, mobile banking to ensure 100% customer satisfaction that led to increased revenue.
- Acted as frontline staff to collect feedback from customer to identify potential service improvements that made it easy to meet productivity target and company goal.
- Remained knowledgeable regarding software program like CRM ( Customer Relationship Management ) software , mobile banking applications and evolving regulations to be aligned with industry code of conduct.
- Worked closely with existing customers to provide portfolio update and personalized banking solutions as per their needs resulting in retaining customers for long term.
Education
Ontario College Diploma - Business Insurance
Seneca College
Toronto, Ontario09.2023
Skills
- One on one Client communication
- Customer experience
- Telephone communication
- Problem resolution
- Time management
- Team Work
- Transaction Services
- Banking & investment
- Microsoft Office
- Client Relationship Management based on KYC information
- Goal oriented
- Negotiation
- Product knowledge
- Analytical thinking
- Quick learning
Certification
IFC - Investment Fund In Canada (2024)
Timeline
Customer Service Representative
Impark Canada
09.2022 - Current
Server
Jimmy The Greek
09.2021 - 04.2022
Customer Care Executive
Dutch Bangla Bank
02.2017 - 02.2018
Ontario College Diploma - Business Insurance
Seneca College
IFC - Investment Fund In Canada (2024)
Similar Profiles
Nafisa ParvinNafisa Parvin
Customer Service Representative at Impark CanadaCustomer Service Representative at Impark Canada
Manpreet SinghManpreet Singh
Meter Technician at Impark, ReefMeter Technician at Impark, Reef
Tanisha HarveyTanisha Harvey
Site manager at Impark/Reef parkingSite manager at Impark/Reef parking