Nafisa Parvin
Toronto,Canada
Summary
Worked in fast-paced environment to solve emerging financial issues of clients with different needs promptly for a year. Built strong customer relation by being tactful communicator through asking KYC related questions to provide thorough knowledge about financial services and to help making decision about right products. Committed to ensuring company growth and customer satisfaction by providing exceptional service and unmatched support. Seeking to utilize expertise in financial and customer service in the role of Remote Mutual Funds Representative at CIBC .
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Impark Canada
09.2022 - Current
- Conduct minimum 80 inbound/outbound calls to greet and assist customers with various needs and questions effectively.
- Solve payment related problems by checking credit card payment through ZMS .
- Resolve 90% of emerging issues by providing insightful solutions and customer complaints with empathy, resulting in increased loyalty and repeat business to ensure consistent growth in business
- Work closely with existing and prospective customers to provide valuable information regarding product updates and suggest personalized solutions based on their needs.
- Engage with clients and put extra effort to understand unique needs and create positive impact to retain effective relationships, resulting in increased new customers
- Manage time by prioritizing workload and juggling multiple tasks simultaneously , assist fellow colleagues to get the work done resulting in healthy work environment.
- Ensure 100% accuracy in documentation and financial transactions according to company regulations
Server
Jimmy The Greek
09.2021 - 04.2022
- Greeted guests promptly, recommended daily specials to offer superior service.
- Engaged with customers in friendly conversation and checked with them to determine 100% satisfaction by rectifying issues promptly that led to repeat business and accomplishment of company goals .
- Answered minimum 40 phone calls to take orders for customer pick up or delivery.
- Used POS system to accurately input orders and process payments , documented daily transaction with 100% accuracy.
- Trained new servers in restaurant procedures and customer service standards resulting in effective team work.
- Promoted great customer service by remaining extra attentive to guest needs in detail and asked for feedback to learn something new.
Customer Care Executive
Dutch Bangla Bank
Dhaka, Bangladesh
02.2017 - 02.2018
- Built sustainable relationships and trust with customers through open and tactful communication to collect KYC information properly
- Engaged with valuable customers by providing thorough knowledge regarding financial products and services like : retail banking , credit cards, mortgage loans ,mobile banking to ensure 100% customer satisfaction that led to increased revenue .
- Acted as frontline staff to collect feedback from customers to identify potential service improvements that made it easy to meet productivity target and company goal.
- Remained knowledgeable regarding software program like: CRM(Customer Relationship Management) software , mobile banking applications and evolving regulations to be aligned with industry code of conduct and
- Worked closely with existing customers to provide portfolio update and personalized banking solutions as per their needs resulting in retaining customers for long term
Education
Ontario College Diploma - Business Insurance
Seneca College
Toronto, Ontario09.2023
Skills
- Client communication
- Customer service
- Product education
- Problem resolution
- Time management
- Team Work
- Customer consulting
- Banking & Investment fund
- Transaction Services
- Technology efficiency
- Client Relationship Management based on KYC information
- Adaptability
- Mentorship
Certification
IFC - Investment Fund In Canada (2024)
Timeline
Customer Service Representative
Impark Canada
09.2022 - Current
Server
Jimmy The Greek
09.2021 - 04.2022
Customer Care Executive
Dutch Bangla Bank
02.2017 - 02.2018
Ontario College Diploma - Business Insurance
Seneca College
IFC - Investment Fund In Canada (2024)
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