Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nafisa Nazneen

Nepean

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Sales Associate Full Time

Hudson's Bay
08.2010 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Improved overall store appearance through diligent upkeep of shelves, display tables, and fitting areas during shifts.
  • Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
  • Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Conducted regular price checks, keeping customers informed of current promotions and discounts available.
  • Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
  • Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
  • Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.

Sales Associate Part Time

Hudson's Bay
06.2008 - 03.2010
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Assistant Director

Central Bank of Bangladesh
01.1999 - 12.2007
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.

Bank Officer

IFIC Bank Ltd.
01.1997 - 01.1999
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Managed risk effectively with thorough loan assessments, ensuring the bank''s financial stability.
  • Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.

Education

Bachelor of Science - Economics

JAHANGIRNAGAR UNIVERSITY
BANGLADESH

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual

Languages

English
Bengali

Certification

  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]

Timeline

Sales Associate Full Time

Hudson's Bay
08.2010 - Current

Sales Associate Part Time

Hudson's Bay
06.2008 - 03.2010

Assistant Director

Central Bank of Bangladesh
01.1999 - 12.2007

Bank Officer

IFIC Bank Ltd.
01.1997 - 01.1999

Bachelor of Science - Economics

JAHANGIRNAGAR UNIVERSITY

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Nafisa Nazneen