Hi, I’m
Nafisa Ijie
Customer Advisor
Ottawa,ON
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask. Committed to fostering professional relationships to enhance profitability and drive business results.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Outlier
AI Evaluator
06.2024 - Current
Job overview
- Updated and maintained customer information, documents, and records.
- Verified data and records for accuracy.
- Assessed the factuality and relevance of text generated by AI models.
- Wrote and refined prompts and responses to enhance the efficiency of AI models.
- Researched and fact-checked information online to verify the accuracy of AI models.
- Critically evaluated the strengths and weaknesses of AI model responses.
- Intensively crafted responses to improve results and model training.
Compass Group
Customer Service Executive
08.2023 - 05.2024
Job overview
- Delivered information on catering services, menu selections, pricing, and event packages.
- Assisted clients in booking catering services and managing special requests.
- Accurately and processed customer orders ensuring accurateness of details.
- Developed and maintained strong client relationships to foster repeat business.
- Identified potential new business opportunities through customer interactions and referrals.
- Collected feedback from customers to identify areas for improvement.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Coriftech Solutions Ltd
Data Analyst Intern
02.2020 - 08.2022
Job overview
- Presented reports to clients and teammates about project progress, results and ideas
- Interpreted data and conducted analysis utilizing range of statistical methods and techniques
- Executed data cleansing and validation processes to bolster integrity of data management platform
- Implemented procedures to address and document data quality concerns effectively
- Designed and developed database
- Operated database management systems to analyse data.
Education
University of EssexEssex, United Kingdom
Master of Science (M.S.) from Business Analytics
10.2022 - 10.2023
University Overview
Classification: Merit
Enugu State University of Science and TechnologyEnugu, Nigeria
Bachelor of Science (B.S.) from Economics
10.2000 - 10.2003
University Overview
Classification: Merit
Skills
MS Office applications
Data Entry
Analytical thinking
Multitasking
Excellent Communication
Adaptability and Flexibility
Active Listening
Organizational Skills
Attention to Detail
Teamwork and Collaboration
Fast Learner
Microsoft Excel
References
References available upon request
Languages
English
Full Professional
French
Limited Working
Timeline
AI Evaluator
Outlier
06.2024 - Current
Customer Service Executive
Compass Group
08.2023 - 05.2024
University of Essex
Master of Science (M.S.) from Business Analytics
10.2022 - 10.2023
Data Analyst Intern
Coriftech Solutions Ltd
02.2020 - 08.2022
Enugu State University of Science and Technology
Bachelor of Science (B.S.) from Economics
10.2000 - 10.2003