Hi, I’m
Nafisa Ijie
Customer Advisor
Ottawa,ON
Summary
Dedicated customer service professional with expertise in service delivery and a proven ability to multitask. Committed to fostering professional relationships to enhance profitability and drive business results.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Outlier
AI Evaluator
06.2024 - Current
Job overview
- Updated and maintained customer information, documents, and records.
- Verified data and records for accuracy.
- Assessed the factuality and relevance of text generated by AI models.
- Wrote and refined prompts and responses to enhance the efficiency of AI models.
- Researched and fact-checked information online to verify the accuracy of AI models.
- Critically evaluated the strengths and weaknesses of AI model responses.
- Intensively crafted responses to improve results and model training.
Compass Group
Customer Service Executive
08.2023 - 05.2024
Job overview
- Delivered information on catering services, menu selections, pricing, and event packages.
- Assisted clients in booking catering services and managing special requests.
- Accurately and processed customer orders ensuring accurateness of details.
- Developed and maintained strong client relationships to foster repeat business.
- Identified potential new business opportunities through customer interactions and referrals.
- Collected feedback from customers to identify areas for improvement.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Coriftech Solutions Ltd
Data Analyst Intern
02.2020 - 08.2022
Job overview
- Presented reports to clients and teammates about project progress, results and ideas
- Interpreted data and conducted analysis utilizing range of statistical methods and techniques
- Executed data cleansing and validation processes to bolster integrity of data management platform
- Implemented procedures to address and document data quality concerns effectively
- Designed and developed database
- Operated database management systems to analyse data.
Education
University of EssexEssex, United Kingdom
Master of Science (M.S.) from Business Analytics
10.2022 - 10.2023
University Overview
Classification: Merit
Enugu State University of Science and TechnologyEnugu, Nigeria
Bachelor of Science (B.S.) from Economics
10.2000 - 10.2003
University Overview
Classification: Merit
Skills
MS Office applications
References
References available upon request
Languages
English
Full Professional
French
Limited Working
Timeline
AI Evaluator
Outlier
06.2024 - Current
Customer Service Executive
Compass Group
08.2023 - 05.2024
University of Essex
Master of Science (M.S.) from Business Analytics
10.2022 - 10.2023
Data Analyst Intern
Coriftech Solutions Ltd
02.2020 - 08.2022
Enugu State University of Science and Technology
Bachelor of Science (B.S.) from Economics
10.2000 - 10.2003
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