Nafisa Abbasi

Welcomed and greeted visitors, in person or over the phone

Confirmed appointments, communicated with clients, and updated client records.
Kept reception area clean and neat to give visitors a positive first impression.
Answered phones promptly and directed incoming calls to the correct offices.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Maintained visitor logs for entering and leaving the facility for security purposes.
Welcomed customers with friendly greetings, answered general questions, gathered nature of visit and directed to specific offices.
Organized, maintained and updated information in computer databases.
Handled assignments independently with good judgment and critical thinking skills.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.