Nafi Ahmed
Thunder Bay
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Student Support Professional
Lakehead District School Board
10.2025 - Current
- Providing assistance to students individually or in small groups through implementation of educational programs directed by the teacher.
- Contributing to the educational plans by providing input to the teacher in the designing of programs.
- Assisting teachers in student evaluation through observation, recording and/or data collection.
- Attending to the physical needs of the students by portering, feeding, toileting, administering medication, providing maintenance therapy and promoting good personal hygiene.
- Ensuring a safe environment through supervision of students during arrivals and departures, lunches, recesses, and in the classroom during the teacher's brief unscheduled absences in accordance with Appendix D.
- Contributing to daily lessons, activities and programs by assisting the teacher in ensuring the availability of learning materials and equipment.
- Providing a positive environment for integration of the students through effective communication and involvement with all staff and students.
- As a member of the school team, contributing to effective communication through oral and/or written techniques, to establish and maintain a harmonious and productive relationship with all persons involved with students.
- Ensuring ongoing personal growth through participation in system professional development and inservice training.
Sales Associate - Retail Department
Staples Canada
08.2025 - Current
- Sold 15+ Staples Protection Plans, contributing to increased store warranty revenue.
- Achieved 20 teacher sign-ups during Back-to-School week, boosting customer loyalty and program engagement.
- Accurately processed transactions for cash, debit and credit payments of approximately 100 - 150 customers every shift using the POS system as a Cashier, including sales, returns, shipping, and promotions.
- Consistently drove sales in furniture, technology, and supplies through solution-based selling and product knowledge.
- Delivered exceptional customer service by anticipating needs, tailoring recommendations, and building strong customer relationships.
- Accurately processed transactions using the POS system, including sales, returns, shipping, and promotions.
- Supported merchandising standards through planogram execution, signage setup, product stocking, and display maintenance.
- Maintained a safe, clean, and organized store environment in line with Health & Safety and Asset Protection policies.
- De-escalated complex customer concerns with professionalism, ensuring positive outcomes and customer satisfaction.
- Collaborated effectively with team members to achieve store sales and margin goals.
OMNI Customer Fulfilment Associate (Part-Time)
Walmart Canada
02.2025 - 11.2025
- Efficiently picking and assembling orders from various temperature areas with great care and quality in mind to achieve "On Time" delivery to customers with a pick rate of 100-120 products an hour.
- Packing orders with attention to detail distinguishing between similar named products, exact quantity, correct product codes.
- Ensuring that products picked are of the highest quality i.e. no damaged products, freshest product selection etc.
- Correctly document and label all orders through interpretation and understanding documentation including pick slips, packaging details, shipping labels, etc.
- Optimizing tote fill by packing orders in a space-efficient manner while still ensuring product quality standards are maintained.
- Balances fulfillment responsibilities with customer interaction and offering service, including supporting issues to resolution.
- Ensuring strict adherence to strict safety and food hygiene standards including maintaining a clean and hygienic work area, immediate clean up of all spills and debris and ensures all totes are clean and void of debris before packing.
Sales Associate - Print and Services Department
Staples Canada
05.2025 - 07.2025
- Delivered exceptional customer service in both Full-Serve and Self-Serve print areas, guiding customers through their print jobs and ensuring satisfaction.
- Perfectly charged approximately 100 - 150 customers with handling fees as a Cashier and upsold print services, maximizing revenue while maintaining transparency and trust.
- Generated $2,000+ in weekly print sales on average, consistently contributing to department revenue goals.
- Completed 20+ Print Connect sign-ups, building customer loyalty and repeat business.
- Perfectly charged customers with handling fees and upsold print services, maximizing revenue while maintaining transparency and trust.
- Processed 30-40 daily shipping service transactions across carriers including FedEx, Purolator, Pudo, and Amazon, ensuring accuracy and timely service.
- Fulfilled intake and pick-up of print orders through dashboard, phone, and counter service.
- Operated and maintained print equipment, ensuring machines were stocked with paper, toners, and supplies at all times.
- Ensured accurate inventory control by following company protocols and completing required audits and checklists.
- Upholding Health & Safety, Asset Protection, and Privacy standards to maintain a safe and compliant work environment.
Achievement Program Support Staff
Lakehead University
09.2024 - 04.2025
- Providing hands-on activities to the youth to meet the unique needs of students and providing support and engagement, which encourages their active participation, enhances learning experience and supports student development.
- Facilitating lesson plans and activities for youth in grades 4 through 12 to support recreational, educational, and cultural programming to help students build confidence and earn tuition credits for their Higher Education.
- Assisting with parent/family phone calls to make sure they receive relevant information about their queries, which strengthens their communication with the organization and builds trust among the families.
- Assisting the team in various special events like cultural or sports events and university visits to create a secure and inclusive environment for the students to enhance their experience.
Event Staff
Lakehead University
09.2024 - 04.2025
- Assisting the team with various game day operations to ensure a smooth event execution.
- Working in concessions, selling food to the spectators to enhance their game-watching experience.
- Selling tickets to 300 to 400 spectators on a regular basis to ensure an efficient ticketing process to maximize the audience count.
- Operating the camera controls to ensure an uninterrupted live telecast of the games which enhances the broadcasting quality and allows the remote audience to enjoy the games.
- Playing music during round breaks during the match to create an engaging atmosphere and boost the crowd enthusiasm.
- Watching over the parking lot to prevent security issues and provide a secure environment for the audience.
Grocery Associate (Part-Time)
Walmart Supercenter
05.2024 - 01.2025
- Maintaining the Vizpick Health between 95 - 100%.
- Ensuring outstanding customer service by assisting the customers in finding various products.
- Rotating stock and checking for expired products.
- Zoning the department.
- Doing weekly price changes to ensure the merchandise is properly signed and priced.
- Adhering to standards and policies for food handling, product rotation, sell-by dates, and expiration dates.
- Following proper procedures for; Ordering, clearance, markups/markdowns, signing/flagging/ pricing/ labels.
- Maintaining features such as keeping the area neat, clean, organized, and free of fixtures, unnecessary debris, foreign objects, and liquids.
Dairy/Frozen Associate
Walmart
11.2023 - 04.2024
- Zoning the department.
- Rotating stock and checking for expired products.
- Ensuring the merchandise is properly signed and priced.
- Adhering to standards and policies for cold chain compliance, thermometer calibrations, temperature recording, food handling, product rotation, sell-by dates, and expiration dates.
- Adhering to food safety and handling procedures and following sanitation and cleaning procedures.
- Following proper procedures for; Ordering, clearance, markups/markdowns, signing/flagging/ pricing/ labels.
- Maintaining features.
- Keeping the area neat, clean, organized, and free of fixtures, unnecessary debris, foreign objects, and liquids.
Lecturer, English Language
KFT Collegiate School
01.2022 - 07.2023
- Planned lessons which followed the objectives of the curriculum related to Cambridge University Press while utilizing a variety of teaching methodologies for high school students from Grade 6 to Grade 10.
- Making the students efficient in Listening, Reading, Writing and Specially Speaking skills of English Language.
- Worked as the Coordinator at "Student Help Centre" to resolve issues related to student admission, extra curricular activity, institution website etc and maintained database and records related to student interaction and service provided for 500+ students.
- Organized and instructed after-school and extra-curricular activities for 100+ students on average.
- Using Teamwork oriented teaching style to ensure students remained engaged in the lessons.
- Facilitated engaging digital classes for 40 - 50 students in a fully equipped Digital Language Lab, utilizing projector and sound system technology.
- Organized Class Parties, Birthday Parties, Annual Excursions and Annual Year Ending Programs along with my team.
Assistant Teacher, English
Daffodil International School and College
02.2019 - 10.2021
- Planned lessons which adhered to the objectives of the curriculum while utilizing a variety of teaching methodologies.
- Established positive relationships with students to facilitate learning.
- Created welcoming environment for students regardless of their culture, faith, economic condition, physical and mental condition, faith, etc.
- Provided support to the students with special needs.
- Worked as the Assistant Coordinator at the "Admission Desk" to provide any information related to student admission, tuition fees, extracurricular activities, and resolving any kind of miscommunication or issue between the institution and guardians or students.
- Used an effective teaching style to ensure students remained disciplined and attentive.
- Organized class parties, picnics, and other after-class activities on a regular basis.
- Provided the parents of students with feedback at parent meetings.
Education
Master of Education - Educational Studies
Lakehead University
Thunder Bay, ON12.2024
Master of Arts - English Language Language and Literature
Daffodil International University
04.2018
Bachelor's - English Literature and Language
Daffodil International University
12.2016
Higher Secondary School Certificate - Concentration in Commerce
Matlab Degree College
12.2011
Secondary School Certificate - Concentration in Science
Matlab J.B. High School
12.2009
Skills
- Creative Writing
- Customer service
- Public Speaking
- Writing Skills
- Software Applications
- Teaching
- Time management
- Analytical thinking
- Interpersonal skills
- Decision-making
- Adaptability and flexibility
- Multitasking Abilities
- Teamwork and collaboration
- Classroom management
- Collaborative teamwork
Certification
Certified in Emergency First Aid & CPR/AED Level C (BL) CSA Std. Z1210-17 - Basic, 03/24, 03/27
Languages
English
Full Professional
Bengali
Full Professional
Timeline
Student Support Professional
Lakehead District School Board
10.2025 - Current
Sales Associate - Retail Department
Staples Canada
08.2025 - Current
Sales Associate - Print and Services Department
Staples Canada
05.2025 - 07.2025
OMNI Customer Fulfilment Associate (Part-Time)
Walmart Canada
02.2025 - 11.2025
Achievement Program Support Staff
Lakehead University
09.2024 - 04.2025
Event Staff
Lakehead University
09.2024 - 04.2025
Grocery Associate (Part-Time)
Walmart Supercenter
05.2024 - 01.2025
Dairy/Frozen Associate
Walmart
11.2023 - 04.2024
Lecturer, English Language
KFT Collegiate School
01.2022 - 07.2023
Assistant Teacher, English
Daffodil International School and College
02.2019 - 10.2021
Master of Arts - English Language Language and Literature
Daffodil International University
Bachelor's - English Literature and Language
Daffodil International University
Higher Secondary School Certificate - Concentration in Commerce
Matlab Degree College
Secondary School Certificate - Concentration in Science
Matlab J.B. High School
Master of Education - Educational Studies
Lakehead University