Nafeeza S. Ali
North York
Summary
Experienced office manager with a strong track record in overseeing office operations and optimizing administrative efficiency. Highly skilled in streamlining processes and driving productivity through effective leadership. Demonstrated expertise in coordinating teams and resolving challenges in dynamic, fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
QCS Building Maintenance and Landscaping
04.2022 - Current
- Organize meetings, manage schedules, and facilitate client/internal team communication.
- Respond to client inquiries via email and phone, ensuring clear, professional, and timely responses.
- Draft accurate quotations, contracts, and service agreements, ensuring compliance with company standards.
- Prepare formal notices, memos, and other communications for clients and teams.
- Resolve printing, email, and software issues to ensure uninterrupted workflow.
- Collaborate with management and accounting to ensure accurate billing and invoicing.
- Maintain physical and digital filing systems for efficient document access and organization.
- Monitor inventory levels and order office supplies to ensure smooth operations.
- Input data, update records, and generate reports for management with accuracy and timeliness.
Operation Supervisor
Mofi Network Inc
01.2022 - 10.2024
- Plan, manage, and monitor daily operations to ensure smooth productivity flow across different router models, minimizing downtime through efficient processes.
- Collaborate with the manager to implement, test, and refine new features, strategies, and solutions based on client needs, ensuring they meet quality standards.
- Oversee inventory management, ensuring optimal stock levels for routers, parts, and supplies to meet demand.
- Utilize Quickbooks for invoice processing for sales and purchase orders.
- Conduct thorough quality control checks on routers to ensure accuracy and quality, addressing hardware/software issues as needed.
- Troubleshoot and resolve issues with returned routers, ensuring customer satisfaction.
- Test and refurbish routers, ensuring they meet quality standards before reintroduction to the market.
Education
Advanced Diploma - Computer Engineering Technology
Seneca College
Skills
- Outstanding communication skills with great ability to multitask in a fast paced, team-oriented environment
- Ability to apply knowledge and previous experiences to make independent decisions under strict deadlines
- Strong and Positive attitude to learn and adapt to new change and challenges and contribute to the growth of the team and the goals of the organization
- Skilled in problem-solving and conflict resolution, ensuring smooth day-to-day operations
- Effective in time management, prioritizing tasks, and meeting deadlines in a fast-paced environment
- Excellent Customer service skills
- Organizational skills
Certification
- Condominium Management License –Limited
- CRMAO
Timeline
Office Manager
QCS Building Maintenance and Landscaping
04.2022 - Current
Operation Supervisor
Mofi Network Inc
01.2022 - 10.2024
Advanced Diploma - Computer Engineering Technology
Seneca College
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