Nafeesah Bayliss
Mississauga
Summary
Dynamic professional with extensive experience in security and customer service, notably at Hawk Security Limited. Proven ability in incident reporting and CCTV surveillance, coupled with strong relationship-building skills. Recognized for enhancing safety protocols and achieving high customer satisfaction through effective communication and problem-solving. Committed to maintaining a secure and welcoming environment.
Overview
16
16
years of professional experience
Work History
Security Officer
Hawk Security Limited
07.2022 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Pot Cook
Tastee Jamaica
07.2021 - 06.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Direct Sales Agent
Digicel Jamaica
02.2020 - 06.2020
- Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions.
- Ensured positive customer experiences by resolving complaints swiftly and courteously.
- Developed strong rapport with clients through consistent follow-up, resulting in increased repeat business.
- Managed complex negotiations with clients, successfully closing deals that contributed to exceeding revenue goals.
Food Prep
Sugar Ans Spice Limited
08.2018 - 01.2020
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Provided support in basic food prep tasks such as washing produce or peeling vegetables when needed.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Supported kitchen staff with various tasks, such as food prep, dishwashing, and restocking supplies, ensuring smooth daily operations.
Room Attendant
Derrymore Courts
01.2018 - 08.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Direct Sales Representative
Rhyno Enterprise
10.2010 - 05.2016
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Met customers in homes and businesses to discuss and demonstrate products.
- Increased market share with effective prospecting and lead generation tactics.
File Clerk
Overseas Examination Office
06.2008 - 08.2009
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Created, implemented and monitored filing systems for easy retrieval of records.
Education
Certificate - Housekeeping
Distinction College
Kingston Jamaica01.2018
Certificate - Customer Service Level 2
Stonyhill Heart Academy
Kingston Jamaica2010
Certificate - Cxc Subjects
Vauxhall High School
Kingston Jamaica06.2008
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Physical fitness
- Surveillance
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Document management
- Staff management
Languages
English
Full Professional
Timeline
Security Officer
Hawk Security Limited
07.2022 - 12.2023
Pot Cook
Tastee Jamaica
07.2021 - 06.2022
Direct Sales Agent
Digicel Jamaica
02.2020 - 06.2020
Food Prep
Sugar Ans Spice Limited
08.2018 - 01.2020
Room Attendant
Derrymore Courts
01.2018 - 08.2018
Direct Sales Representative
Rhyno Enterprise
10.2010 - 05.2016
File Clerk
Overseas Examination Office
06.2008 - 08.2009
Certificate - Housekeeping
Distinction College
Certificate - Customer Service Level 2
Stonyhill Heart Academy
Certificate - Cxc Subjects
Vauxhall High School
Similar Profiles
Johnathon Falaula LemaluJohnathon Falaula Lemalu
Security Officer at Dunamis SecuritySecurity Officer at Dunamis Security
Ian AnthonyIan Anthony
Security Officer at Night Hawk Security ServicesSecurity Officer at Night Hawk Security Services
Samuel AgyapongSamuel Agyapong
Security Guard at Black Hawk SecuritySecurity Guard at Black Hawk Security
Husna RasoulyHusna Rasouly
Volunteer at Art FestVolunteer at Art Fest
Matthew SilvaMatthew Silva
Service Technician Assistant at Canadian TireService Technician Assistant at Canadian Tire