Nafay Hasan

• Always hit sales objectives by understanding customer requirements on mobile phones and presenting Freedom Mobile solutions.

• Provided excellent customer service: listened to inquiries, resolved problems with empathy and efficiency, and ensured a smooth shopping experience.

• Kept current with Freedom Mobile’s product offering to ensure appropriate recommendations could be made and inquiries by customers are addressed effectively.

• Demonstrated adaptability in taking various shifts across two store locations, allowing for flexibility and meeting company objectives.

• Effectively controlled stock through organization of phone models and their accessories, ensuring effective presentation to customers.

• Provided hands-on technical support to customers in setting up new phones, including unboxing, screen protector application, and data transfer from older devices.

• Operated a cash register successfully, handled all cash transactions according to cash management procedures to ensure accuracy and security.

• Paid close attention to guidelines and policies concerning safety and security for customers and colleagues, actively participating in safety training.

• Worked collaboratively with colleagues to achieve mutual sales objectives, shared best practices, and contributed to visually appealing store displays.

• Easily adapted to planogram changes and merchandise flips to maintain the visual appeal and placement of products within the store.

• Fostered collaborative efforts to schedule, host, and facilitate events and identified further opportunities to reach members of the community
• Discovered opportunities to gain deeper insight into creating efficient and streamlined processes
• Created sales pitch presentations to clients
• Experience in forming marketing plans
• Proficient in operating Adobe suite software including Photoshop, Illustrator, Dreamweaver, and InDesign
• Proficient in Microsoft Office programs, including Word, Excel, databases, and PowerPoint
• Proficient in forming business memos and negative letters
• Experienced in search engine optimization (SEO)
• Tested personal computers and peripherals to diagnose hardware and software problems