Naeema Patel

Markham,ON

Summary

Experienced Assistant Manager transitioning to a security and first aid role. Certified in Emergency First Aid and CPR with proficiency in surveillance, conflict resolution, and incident reporting. Strong background in customer service, ensuring positive interactions and safety for all. Skilled in Microsoft Excel and Office tools for efficient operations and communication. Committed to providing exceptional care and security in emergencies.

Overview

years of professional experience

Work History

Assistant Manager

Ada Beauty Shop

01.2020 - 12.2021

Managed daily operations and customer service initiatives at Ada Beauty Shop.
Led a team to uphold high standards of service delivery and ensure exceptional visitor experiences.
Contributed to increased customer satisfaction and repeat business through effective management practices.
Developed strong working relationships with staff, fostering a positive work environment.
I have maintained a clean, safe, and organized store environment to enhance the customer experience.
Used customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Education

Diploma - International Business Program

Seneca College

Markham, ON

04.2025

Skills

Licensed Security Professional: Trained and certified in providing effective security services and maintaining a safe environment
Certified in Emergency First Aid and CPR: Proficient in providing immediate medical assistance during emergencies
Surveillance Techniques: Proficient in monitoring and using security camera systems to observe and report suspicious activities
Conflict Resolution: Skilled in de-escalating situations and managing conflicts effectively
Incident Reporting: Experienced in documenting incidents accurately and thoroughly
Access Control: Knowledgeable in managing and regulating entry and exit points
Customer Service: Adept at interacting with the public and professionally providing assistance, ensuring a positive experience while maintaining security protocols

Patrol Procedures: Experienced in conducting routine patrols to ensure safety and security
Security Technology: Familiar with using various security technologies, such as alarm systems and communication devices
Threat Assessment: Skilled in identifying potential security threats and taking preventive measures
Communication Skills: Strong verbal and written communication skills for clear reporting and effective interaction with clients and the public
Problem-Solving: Quick thinker with the ability to address and resolve issues efficiently
Team Collaboration: Works well within a team to ensure cohesive security operations and maintain a secure environment
Empathy and Support: Ability to provide support and understanding to individuals in distress or need of assistance

Languages

English

Full Professional

Hindi