Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naeem Ahmad

Brampton ,ON

Summary

Dynamic leader with proven success in operations management and team leadership at Sunrise Employment Services. Excelled in enhancing performance outcomes and customer satisfaction, leveraging problem-solving and decision-making skills. Achieved notable improvements in employee accountability and service delivery, demonstrating a strong ability to meet critical deadlines and resolve conflicts effectively. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities.

Overview

10
10
years of professional experience

Work History

Operations Manager

Sunrise Employment Services
07.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.

HR Coordinator

Sunrise Employent Services
05.2019 - 07.2022
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Manager

Osmow's Shawarma
03.2014 - 04.2019
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

High School Diploma -

City Public High School
Punjab, Pakistan

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making

Timeline

Operations Manager

Sunrise Employment Services
07.2022 - Current

HR Coordinator

Sunrise Employent Services
05.2019 - 07.2022

Manager

Osmow's Shawarma
03.2014 - 04.2019

High School Diploma -

City Public High School

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Naeem Ahmad