Nae Prempeh
Saskatoon,SK
Summary
Knowledgeable individual with solid background in hospitality and customer service. Successfully ensured guest satisfaction through seamless coordination and attentive service. Demonstrated exceptional interpersonal skills and adaptability in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Massage Addict
10.2022 - 12.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Administrative Assistant
New EarthTherapy
01.2024 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Server
Roots Kitchen & Bar
02.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server
Giovanni's
04.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Economics
The University of Manchester
Manchester06-2020
Skills
- Customer service
- Administrative support
- Strong work ethic
- Effective multitasking
- Cash handling
- Guest engagement
- Issue resolution
- Computer proficiency
Certification
Serve it Right Saskatchewan
Timeline
Administrative Assistant
New EarthTherapy
01.2024 - 10.2024
Guest Service Representative
Massage Addict
10.2022 - 12.2024
Server
Roots Kitchen & Bar
02.2022 - 08.2022
Hostess/Server
Giovanni's
04.2021 - 09.2021
Bachelor of Arts - Economics
The University of Manchester
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