Summary
Overview
Work History
Education
Skills
Timeline
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Nadly Mikhail

Woodbridge

Summary

Dynamic dental administrator with extensive experience, excelling in customer service and insurance billing. Proven ability to streamline operations and enhance patient satisfaction through effective communication and organizational skills. Adept at managing accounts while fostering strong patient relationships, and an exceptional ability to multitask.

Overview

5
5
years of professional experience

Work History

Office Manager

Dr. Marco Redigonda Family Dentistry
09.2023 - Current
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging patient referrals.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managing staff and schedules for optimal production.
  • Managing accounts receivables and accounts payables.
  • Maintaining IPAC protocols
  • Enforcing good time management in the office to ensure an optimal schedule

Dental Treatment Coordinator

Woodbridge Smile Centre
11.2022 - 09.2023
  • Collaborated closely with DDS to develop customized treatment plans tailored specifically to each individual''s needs.
  • Presented comprehensive treatment options and financial arrangements to patients.
  • Collaborated with insurance providers to ensure prompt claim processing for patients.
  • Streamlined dental office operations through efficient scheduling and coordinating appointments.
  • Understood dental terminology and insurance breakdowns to communicate with patients and staff

Dental Receptionist

Dentistry on Jane
07.2020 - 02.2023
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Obtained payments/copayments from patients and scanned identification and insurance cards.

Education

DIP - Payroll And Accounting

Trios College
Toronto, ON
10-2023

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Billing
  • Dentrix, Curve, Abeldent, Tracker
  • Dental terminology
  • Excellent multitasking capability
  • Phone and email etiquette
  • Insurance billing
  • Payment processing

Timeline

Office Manager

Dr. Marco Redigonda Family Dentistry
09.2023 - Current

Dental Treatment Coordinator

Woodbridge Smile Centre
11.2022 - 09.2023

Dental Receptionist

Dentistry on Jane
07.2020 - 02.2023

DIP - Payroll And Accounting

Trios College

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Nadly Mikhail