Nadja Lukac
Oakville,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Head Hostess
Harper's Landing
02.2022 - Current
- Enhanced customer satisfaction by efficiently managing reservations and accommodating special requests.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Server
Turtle Jack's Muskoka Grill
03.2021 - 01.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Grand Bizarre
10.2019 - 02.2020
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Server
Moxie's Grill & Bar
02.2019 - 12.2019
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Collaborated with management to implement new strategies for improving restaurant efficiency and guest satisfaction.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Education
Postgraduate Certificate - Public Relations - Corporate Communications
Sheridan College
Oakville, ON10.2023
Bachelor of Arts - Sociology, Psychology & Mental Health
University of Toronto
Toronto, ON06.2022
Skills
- Adaptability
- Strong leadership
- Attention to detail
- Problem-solving aptitude
- Customer service excellence
- Guest Engagement
- Strong Work Ethic
- Time Management
- Effective Communication
- Team Collaboration
- Adaptable and Flexible
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Head Hostess
Harper's Landing
02.2022 - Current
Server
Turtle Jack's Muskoka Grill
03.2021 - 01.2022
Server
Grand Bizarre
10.2019 - 02.2020
Hostess/Server
Moxie's Grill & Bar
02.2019 - 12.2019
Postgraduate Certificate - Public Relations - Corporate Communications
Sheridan College
Bachelor of Arts - Sociology, Psychology & Mental Health
University of Toronto
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