Nadiya Abdi
Toronto,ON
Summary
As an individual, my determination and willingness to learn has always aided me to succeed in every working environment I have been in. I am a detail-oriented team player with strong organizational skills with an ability to handle multiple projects simultaneously. Moving forward, I want to partake in a career that stimulates change allowing me to build on my current experience whilst also learning new skills.
Overview
7
7
years of professional experience
Work History
Operations Support
ASL19
09.2024 - Current
- Supporting the team in the areas of HR and Operations, including office management.
- Support recruitment and hiring processes by circulating job postings, scheduling interviews, conducting reference checks, responding to candidates, and helping to continuously improve processes
- Support onboarding and offboarding activities such as coordinating equipment and documentation needs, improving processes to be more interactive, and helping to integrate new hires
- Help coordinate performance management processes for the team
- Support other HR functions such as benefits, paid time off, professional development, etc.
- Contribute to the overall wellbeing of the workplace culture and environment through various initiatives, including workplace programming, retreats, social events, etc.
- Facilitate various sessions intended to increase team engagement
- Working in partnership with the Security team to keep team updated on security protocols
- Managing a hybrid office including checking mail, coordinating packages, managing cleaners and organizing office lunches/snacks
- Coordinate with other team members in order to support their different operational needs (i.e. 100% remote workers, hybrid workers, etc.)
- Procurement - researching and attaining quotes from various vendors for different services, purchasing equipment and supplies, etc.
- Arrange travel and accommodation as needed for team members
- Send internal communications to the team on a regular basis to keep them informed of relevant operational updates
- Co-develop policies, reports and other communication material
Operations Administrator
Portland Communications
03.2023 - 08.2024
- Providing key support to the Operations Support team in ensuring the delivery of all operational services
- Administration of office & IT onboarding/offboarding process, e.g
- Doing leaver catch up’s, closing user IT accounts, ensuring equipment is returned, cancelling access to subscriptions and monitoring tools
- Distributing post/newspapers and managing meeting rooms
- Ordering couriers and taxis for clients
- Updating the HR dashboard- any leavers in our offices in Europe, North America, Africa and Asia
- Reporting and escalating IT issues with the IT Support company
- Management of IT stock and ordering of IT peripheries as necessary
- Delivery of all IT and Data Management inductions for new employees
- Provided lockers and equipment to new starters and processed invoices
- Raised Purchase Orders for any new/replacement laptops/phones for employees and equipment and stationery for the office
- First Aid trained in the workplace
- Made weekly posts of any IT or building updates on the intranet website ‘The Portland Hub’
- Supporting with mobile phone issues/queries & ensuring the Vodafone portal is up to date and accurate.
Receptionist/Administrator
Morgan Spencer Recruitment Services
09.2018 - 02.2023
- Updated the new software introduced with existing properties from scratch
- Cross-referenced between the excel entries and the new software entries by inputting and filtering tables on excel
- Detailed all the properties information, making sure there were no errors
- Made sure all entries were completely up to date, archiving all unneeded figures
- Carried out general administrative tasks such as filing, working on excel spreadsheets, answering phones, handling mail and booking meeting rooms for guests
- Recorded all events in the daily occurrence record
- Monitored weekly fire safety alarms at the site
- Assisted in providing tenants their personal access passes
- Helped external clients attend their meetings on the relevant floors
- Handled the key log- providing keys to any maintenance workers.
Software Engineer Apprentice
Zoopla
07.2020 - 01.2022
- Worked in the Registration and Profile team to build new components for the website (reg/sign in pages)
- As an apprentice, I was in a full-stack team giving me the opportunity to working on front-end/back-end tasks
- Experience writing code in JavaScript/React/Typescript/CSS/HTML
- Led a manual testing session with 5 other developers for a Google One-Tap feature leading to its successful launch
- Taken part in user story refinement sessions and structuring tickets accordingly
- Understand and use multiple code pipelines- carrying a feature all the way to deployment (SDLC)
- Scheduled many pairing sessions with my colleagues working on various tickets
- Working on a rebrand initiative for the company chaining the colour scheme and text
- Writing unit tests across multiple features such as Cypress whilst collaborating with the Quality Engineer.
Event Staff/Sales Assistant
Host Staffing (part time)
11.2017 - 05.2022
- Customer service experience- handling customers issues/enquiries
- Worked various roles: retail at Nike Chelsea FC mega store, front of house at the cash register, runner, plate waiter and food service assistant
- Assisted with logistics of events: set up, served food and drink, compiled to health and safety regulations
- Worked at venues such as Hyde Park Cafe, Arsenal/Wembley stadium, O2 Arena and Alexandra Palace.
TEFL Teaching Internship
ImmerQi: Yew Wah International Education School of Yantai, China
02.2019 - 08.2019
- Taught English to children aged 6-16 with all different abilities in a classroom setting in Yantai, China
- Created lessons plans and resources
- English lessons were held in the school’s Art’s and Language Centre (weekend school)
- Classroom size ranged between 10-15 students with the support of a Chinese bilingual teacher as a teaching assistant
- Conducted one-to-one English lessons during the week with Chinese and Korean students who were more capable in the language
- Delivered the annual summer camp for 18 consecutive days teaching English and Drama.
Business Administration Apprentice
Nesta
09.2017 - 09.2018
- Operations Team- I was Front of House at reception
- Created an inventory of the books and publications in the library and reorganised the collections
- Did morning daily floor checks to make sure each floor was organised
- Conducted daily floor counts
- Ensured morning and afternoon post was completed
- Organised the company’s Google drive
- Ordered and maintained staff equipment such as stationary and first aid
- Worked with the Events Team and assisted with the setup of various events
- Attended meetings with the Events team to go through the events of the upcoming week and its logistics
- Liaised with HR to create a list of starters and leavers- bridged the gap of communication between HR and the Operations team- useful as the Operations team had a clear indication of who to give an induction to
- Responsible of the company's lockers- assigned new starters lockers
- HR Team- Created a new starter handbook for future apprentices, interns and line managers
- Assisted in creating a platform for Nesta staff in which they can share their ideas and suggestions to the Executive/CEO through an email portal- pitched the idea to the executives
- Dealt with invoices
- Created 'New Starter' forms- communicating with IT to give employee logins- dealt with their contracts
- Dealt with confidential information- organised and created new structure for staff information- moved the information from the old HR system, Selima, to the new system in use called Snapp
- Finance Team- Worked on a project on a new system called Expensify- transferred staff expenses from manual to electronic
- Dealt with invoices- chased people to sign and insert the information electronically.
Education
Level 3 Emergency First Aid at Work -
Whylee Medical Training
GA Level 3 Certificate in Teaching English as a Foreign Language (TEFL) -
I-to-i Teach English Abroad
BCS Level 4 Software Development Diploma -
Corndel
01.2022
Level 3 Business Administration Diploma -
Step Forward
01.2018
3 A Levels: Grade A-D in English Literature, History and Government and Politics -
Islington Sixth Form Consortium/Highbury Fields School
01.2017
9 GCSEs: Grade A-C in English Literature, English Language, Maths, Biology, Chemistry, Physics, French, Graphics and History -
Highbury Fields School
01.2015
Skills
- Verbal and written communication
- Customer Engagement
- Customer Support
- Staff Training
- Attention to Detail
- Organizational Skills
Timeline
Operations Support
ASL19
09.2024 - Current
Operations Administrator
Portland Communications
03.2023 - 08.2024
Software Engineer Apprentice
Zoopla
07.2020 - 01.2022
TEFL Teaching Internship
ImmerQi: Yew Wah International Education School of Yantai, China
02.2019 - 08.2019
Receptionist/Administrator
Morgan Spencer Recruitment Services
09.2018 - 02.2023
Event Staff/Sales Assistant
Host Staffing (part time)
11.2017 - 05.2022
Business Administration Apprentice
Nesta
09.2017 - 09.2018
GA Level 3 Certificate in Teaching English as a Foreign Language (TEFL) -
I-to-i Teach English Abroad
BCS Level 4 Software Development Diploma -
Corndel
Level 3 Business Administration Diploma -
Step Forward
3 A Levels: Grade A-D in English Literature, History and Government and Politics -
Islington Sixth Form Consortium/Highbury Fields School
9 GCSEs: Grade A-C in English Literature, English Language, Maths, Biology, Chemistry, Physics, French, Graphics and History -
Highbury Fields School
Level 3 Emergency First Aid at Work -
Whylee Medical Training
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