Nadira Zoa
Edmonton
Summary
Dynamic and reliable professional with a proven track record at Golden Palm Wellness Clinic, excelling in customer relations and multitasking. Adept at maintaining confidentiality while effectively managing inquiries. Strong communicator with excellent problem-solving skills, committed to delivering exceptional service and fostering positive client experiences.
Very goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
2
2
years of professional experience
Work History
Receptionist
Golden Palm Wellness Clinic
10.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Managed multiple tasks and met time-sensitive deadlines.
Sales Associate
La Senza
12.2023 - 05.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Bachelor of Business Administration - Business Administration
Makami College
Edmonton, AB10-2026
Skills
- Professional demeanor
- Business operations
- Multitasking and prioritization
- Customer and client relations
- Upselling
- Excellent communication skills
- Problem-solving skills
- Adapt to diverse groups
- Customer needs assessment
- Reliable and punctual
- Policy and procedure adherence
- Written and oral communication skills
Languages
English
Native or Bilingual
Timeline
Receptionist
Golden Palm Wellness Clinic
10.2024 - Current
Sales Associate
La Senza
12.2023 - 05.2024
Bachelor of Business Administration - Business Administration
Makami College
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