Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nadir Sid

Repentigny,QC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Security Service Manager

STAS
04.2023 - Current
  • Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

Screening Officer

STAS
12.2021 - 04.2023
  • Interacted with public to give directions, explain rules and regulations and respond to inquiries.
  • Operated x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
  • Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.

Sales Representative

Telus
02.2018 - 11.2021
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Passenger Service Agent

Air Canada
06.2016 - 12.2017
  • Tagged baggage and routed to appropriate location for loading and screening.
  • Oversaw ticketing, gate and ramp services.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Barista

Starbucks
09.2013 - 06.2016
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Sales Associate

Target Canada
04.2012 - 10.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Education

High School Diploma -

École Secondaire Eulalie-Durocher
Montréal, QC
06.2012

Skills

  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Teamwork and Collaboration
  • Efficient and Detail-Oriented
  • Social Perceptiveness

Certification

  • Certified scuba diver, PADI
  • Black Belt, Karate Shotokan
  • Certified ASP card, Health and safety


Timeline

Security Service Manager

STAS
04.2023 - Current

Screening Officer

STAS
12.2021 - 04.2023

Sales Representative

Telus
02.2018 - 11.2021

Passenger Service Agent

Air Canada
06.2016 - 12.2017

Barista

Starbucks
09.2013 - 06.2016

Sales Associate

Target Canada
04.2012 - 10.2013

High School Diploma -

École Secondaire Eulalie-Durocher

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Nadir Sid