Nadir Qudrat
Kitchener,Canada
Summary
Dynamic IT leader with 18+ years of experience in core banking application support, specializing in production support and IT operations. Proven track record in managing teams, system troubleshooting, configuration, and performance optimization. Expertise in incident analysis, change management, and compliance. Adept at driving innovative IT service enhancements and collaborating with cross-functional teams to achieve customer-centric solutions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
VP – Senior Manager Application Support
United Bank Limited
01.2022 - 01.2025
- Led and managed a team of IT professionals responsible for Core banking application modules, ensuring system reliability, incident resolution, and continuous service improvement
- Collaborated with business stakeholders to identify and implement technology solutions, enhancing customer satisfaction and operational efficiency
- Automated data extraction from Core banking to a data warehouse on SQL, reducing manual effort by 30%
- Conducted incident management, root cause analysis, and resolution of recurring technical issues, reducing incident recurrence by 15%
- Implemented core updates and local packages in T24, reducing transaction rejections by 20%
- Maintained up-to-date documentation for all system support activities, configurations, and fixes
- Utilized Agile methodologies, leading to a 25% improvement in project delivery times
VP - Manager Application Support, IT Group
Silkbank Limited
12.2018 - 01.2022
- Led the support team for the core banking application T24-R16, managing all modules in retail banking
- Developed comprehensive test plans, acceptance criteria, and test scenarios, resulting in a 25% improvement in project outcomes
- Ensured compliance with regulatory requirements and facilitated SBP, external, and internal audits
- Enhanced system performance by 25% through successful data archiving in T24
- Achieved successful implementation of the Clearing Module (Automation) with thorough testing and UAT
AVP - Team Lead - Application Support
Silkbank Limited
01.2010 - 11.2018
- Oversaw the application support team during day-end, month-end, and year-end processes, reducing downtime by 30%
- Led the resolution of COB-related issues in T24, decreasing resolution time by 30%
- Generated accurate reports through specialized data extraction for the compliance division, improving reporting accuracy by 20%
Officer Application Support
Silkbank Limited
12.2005 - 12.2009
- Managed the End of Day process and resolved issues during day-end, month-end, and year-end processes
- Administered SQL Database and managed database backups
- Monitored ATM transactions and provided support for banking applications
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
Education
Bachelor of Computer Science -
Skills
- IT Service Management (ITSM) and ITIL Framework
- Incident and Problem Management
- Customer Relationship Management
- Team Leadership and Management
- System Performance Monitoring and Optimization
- Change Management and Process Improvement
- Agile and Scrum Methodologies
- Project Management
- SQL Database Management and ETL (SQL SSIS)
- Temenos T24 Application Support and Development
- DevSecOps Principles
- Call Center Operations
Accomplishments
Successfully deployed T-24 (R16) Release Upgrade to the banking application, managing UAT till go-live.
o Conducted pre and post update testing
o Performed functional testing and UAT
o Gather feedback and implementation necessary fixes.
Enhanced system performance by 25% through successful data archiving in T-24.
o Configured parameters and created archive tables ($ARC) in T24.
o Identify core tables for archiving.
o Executed the archiving service and validated archived data.
Successfully implemented T-24 (R8).
o Conducted data migration from Banksmart to Temenos T24.
o Performed unit testing, system testing, and UAT.
o Trained over 150 end users, enhancing system adoption and proficiency.
o Provided go-live support.
Successfully launched Islamic Banking by establishing a new lead company in T-24 and parameterizing products as per business requirements.
o Create new lead company and define parameters.
o Conducted unit testing and UAT.
o Trained end users.
o Provided go live support.
Languages
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Certification
· Active Directories and Domain Controller on Windows 2008 R2
· T-24 Retail Business R-8 & R-16 training
· T24 COB administration training
· Islamic Banking Executive Certification (Sheikh Zaid University)
· Microsoft SQL 2012 [Course 10775A]
Timeline
VP – Senior Manager Application Support
United Bank Limited
01.2022 - 01.2025
VP - Manager Application Support, IT Group
Silkbank Limited
12.2018 - 01.2022
AVP - Team Lead - Application Support
Silkbank Limited
01.2010 - 11.2018
Officer Application Support
Silkbank Limited
12.2005 - 12.2009
Bachelor of Computer Science -
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