- Volunteering for community initiatives to give back to local communities and make a positive impact
- I enjoy helping others and giving back to the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
Nadir Nur
Kitchener,ON
Summary
Dynamic Customer Engineer with NCR Atleos, skilled in troubleshooting and network configuration. Enhanced customer satisfaction through effective remote support and clear communication. Proven ability to adapt quickly to new technologies, driving operational efficiency and improving service quality. Committed to maintaining high standards in hardware installation and incident management.
Professional with strong technical expertise in customer-facing roles. Proven ability to diagnose and resolve complex issues, ensuring optimal performance and customer satisfaction. Strong focus on team collaboration, adaptability, and delivering impactful results. Skilled in troubleshooting, system analysis, and implementing efficient solutions. Reliable and prepared to contribute effectively in dynamic environments.
Qualified Quality control technician with solid background in customer engineering. Adept at troubleshooting technical issues and providing efficient solutions that enhance user satisfaction and operational efficiency. Demonstrated expertise in customer support and technical problem-solving.
Overview
13
13
years of professional experience
Work History
Customer Engineer
NCR Atleos
10.2019 - Current
- Assisted in troubleshooting technical issues for customers, ensuring effective resolution.
- Supported installation processes by preparing equipment and tools according to specifications.
- Learned customer service protocols to enhance user satisfaction and retention.
- Adapted quickly to new software tools, improving operational efficiency in support tasks.
- Boosted company reputation by presenting professional, knowledgeable, and courteous service to clients during on-site visits.
- Explained complex technology-related issues in understandable terms to customers.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolution for network and server issues.
Delivery Courier
Speedy Transport
03.2017 - 10.2019
- Coordinated timely deliveries to ensure customer satisfaction and adherence to schedules.
- Optimized delivery routes using GPS technology to enhance efficiency and reduce travel time.
- Trained new couriers on safety protocols and best practices for efficient delivery operations.
- Conducted regular vehicle inspections to ensure compliance with safety standards and operational readiness.
- Analyzed customer feedback to identify areas for service enhancement and develop actionable strategies.
- Drove safely at all times to avoid accidents and harm.
Supervisor
G4S Secure Solutions
02.2013 - 03.2017
- Supervised security personnel, ensuring compliance with protocols and procedures.
- Conducted regular training sessions to enhance team performance and operational efficiency.
- Coordinated scheduling and deployment of staff for optimal coverage and response times.
- Evaluated incident reports, identifying trends to improve safety measures and protocols.
Education
Diploma - Electrical Engineering Technician
Conestoga College Institute of Technology And Advanced Learning
Kitchener05-2016
Skills
- Remote support
- Customer support
- Software installation
- Network configuration
- Hardware maintenance
- Incident management
- Operating systems
- Repair work
- Device configuration
- Quality standards
- Equipment installation
- Root-cause analysis
- Troubleshooting and diagnosis
Interests
Timeline
Customer Engineer
NCR Atleos
10.2019 - Current
Delivery Courier
Speedy Transport
03.2017 - 10.2019
Supervisor
G4S Secure Solutions
02.2013 - 03.2017
Diploma - Electrical Engineering Technician
Conestoga College Institute of Technology And Advanced Learning