Nadir Belaid

Utilized customer service software to manage interactions and track customer satisfaction.

Answered customer telephone calls promptly to avoid on-hold wait times.

Followed up with customers about resolved issues to maintain high standards of customer service.

Responded proactively and positively to rapid change.

Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Responded to customer requests for products, services, and company information.

Maintained up-to-date knowledge of product and service changes.

Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.

Contributed to sales growth by upselling products and services based on individual customer requirements.

• Boosted accessory sales through targeted upselling techniques and personalized recommendations based on customer needs.
• Contributed to team success by consistently exceeding individual sales targets and quotas.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Monitored wireless sales space to establish familiarity with various carriers.
• Listened to customer needs and desires to identify and recommend optimal products.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Cultivated partnerships with local businesses to increase brand awareness in the community.

• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Managed efficient cash register operations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Answered customer questions about sizing, accessories, and merchandise care.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Built relationships with customers to encourage repeat business.