Nadine Worsfold
Wasaga Beach,ON
Summary
Developed excellent communication and problem-solving skills in healthcare environment, focusing on patient interactions and information management. Skilled in handling inquiries, resolving issues, and ensuring patient satisfaction. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.
Overview
16
16
years of professional experience
Work History
Care Giver
Adult Assisted Living
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Office Manager
The Foot Clinic
04.2018 - 04.2024
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Enhanced patient care by establishing strong relationships with medical professionals, including chiropodist, pharmacists, orthotic lab technicians
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
Server/ Bartender/Food Preparation Worker
Friends Pub
01.2016 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Baker/Food Prep
Sol Kitchen
01.2015 - 01.2016
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Adjusted recipes based on available ingredients or dietary restrictions,
- Adapted baking techniques for special dietary needs, expanding customer base to include those with dietary restrictions.
Receptionist/Chiropody Assistant
Abbot Foot and Ankle Clinic
01.2010 - 01.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Skills
- Friendly and outgoing
- Multitasking and organization
- Verbal and written communication
- Money handling
- Policy understanding
- Strong work ethic
- Service prioritization
Timeline
Care Giver
Adult Assisted Living
05.2024 - Current
Office Manager
The Foot Clinic
04.2018 - 04.2024
Server/ Bartender/Food Preparation Worker
Friends Pub
01.2016 - 01.2018
Baker/Food Prep
Sol Kitchen
01.2015 - 01.2016
Receptionist/Chiropody Assistant
Abbot Foot and Ankle Clinic
01.2010 - 01.2016
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