Assisted families with access to resources, such as food stamps and housing assistance.
Provided emotional support to families in crisis situations.
Conducted home visits to assess family dynamics and needs.
Organized meetings between families and social service providers.
Promotes a positive image of RMHCMB through communications, behaviors and a professional
attitude
• Welcomes families upon check-in to the RMHCMB House Program
• Provide House tours of new families
• Assists guests with check-in/out, accepting referrals, updating registered guest information and
maintaining wait list
• Ensure families are aware of and follow House Rules and Regulations
• Deal with families and resolve issues in a tactful manner for any infractions of House rules.
Intervene with appropriate action and prepare required documentation, as needed. Inform
Family Services Manager when appropriate
• Ensure safety of all families
• Maintain supportive and open communication with families and be sensitive to their situations
• Responsible for responding to family needs quickly, resolving complaints, and making
recommendations to Family Services Manager.
• Identify extra needs of families as early as possible in their stay, and advise Family Services
Manager in a discreet and appropriate manner
• Follow direction on special projects and assist as needed with critical family/guest concerns
• Assist with family programming, as needed
• Handles emergency situations or other circumstances that require immediate attention while on
duty. Immediately notifies Family Services Manager/CEO during emergencies and completes
Incident Reports, as needed.
Lead Line Cook
Four Points by Sheraton (Hotel)
Winnipeg, MB
07.2023 - Current
Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
Planned, prepared and cooked meals according to restaurant specifications.
Ensured proper food safety standards were met at all times.
Managed a team of kitchen staff including assigning tasks and monitoring performance.
Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
Monitored cooking temperatures and ensured that dishes were presented properly.
Performed other related duties as assigned by the Head Chef or Kitchen Manager.
Kept stations stocked and ready for use to maximize productivity.
Followed proper food handling methods and maintained correct temperature of food products.
Assisted in food inventory and control while properly receiving and storing delivered items.
Kitchen Line Cook
Stella's Cafe And Bakery
05.2022 - 08.2023
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Kept kitchen clean and organized by performing daily maintenance tasks.
Followed health, safety and sanitation guidelines while preparing and serving food.
Trained new kitchen staff on food safety, preparation and cooking techniques.
Kitchen Line Cook
Chicken Chef
05.2019 - 10.2022
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Health Care Assistant
Riverwood Square Retirement Living
05.2022 - 06.2022
Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
Arranged bedding and cushions to enhance patient comfort in bed and chairs.
Supported nursing staff with care of incontinent patients and promotion of continence care.
Lifted patients using appropriate equipment in accordance with moving and handling policy.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Delivered high standard of holistic care to patients to promote equality and dignity.
Communicated effectively with patients and families to provide information about care and treatment.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients complete range of motion exercises to prevent loss of function during care.
Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Home Health Care Attendant
Private Client
02.2018 - 12.2020
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Followed nutritional plans to prepare optimal meals.
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Developed rapport to create safe and trusting environment for care.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Promoted development of healthy lifestyle to meet health and wellness objectives.
Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Provided mobility assistance such as walking and regular exercising.
Volunteer
Lindenwood Retirement Home
01.2020 - 05.2020
Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Communicated with staff members to stay informed about volunteer opportunities and events.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Education
Bachelor of Science - Health Sciences
University of Manitoba
Winnipeg, MB
10.2023
Associate of Science - Health Sciences
International College of Manitoba
Winnipeg, MB
05.2022
High School Diploma -
Ecole Notre Dame De La Providence De Karubanda
Rwanda
08.2017
Skills
Critical Thinking
Food Preparation
Crew Training
Food Storage Procedures
Contamination Control
Cleaning and Hygiene
Food Safety Standards
Team Coordination
Community Education
Eligibility Determination
Report Preparation
Issue Reporting
Customer Service
Microsoft Access
Active Listening
Maintaining Client Records
Implementing Client Care Plans
Certification
Food Handler's certificate
CPR/ First Aid Certificate
Nonviolent Conflict Management Certificate
WHMIS Certificate ( Workplace Hazardous Materials Information System).