Accomplished Direct Support Worker and culinary professional with a proven track record at Fairfax Community Inc, enhancing patient well-being and culinary satisfaction. Expert in Patient Care and Activity Planning, I significantly improved client support and engagement. Skilled in fostering social skills development and ensuring high safety standards, my approach has consistently elevated patient and customer experiences.
Overview
5
5
years of professional experience
Work History
Direct Support Worker
Fairfax Community Inc
03.2024 - Current
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assisted with daily living activities, running errands, and household chores.
Guided patients to restroom to support bladder and bowel relief requirements.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Entrusted to handle confidential and sensitive situations in professional matter.
Transported clients to and from medical appointments with safety and efficiency.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Provided compassionate and patient-focused care to cultivate well-being.
Family Services Associate
Ronald McDonald House Charity
07.2023 - Current
Check-in and Check-out families who have their children at the hospital.
To check that the families meet all the requirements for them to stay at the hose as the family has to be outside of Winnipeg.
To guide tour to new families, volunteers, and the visitors.
To make children happy by helping them to paint and play different games.
To do health check to families
To open the gate for them as the area is not safe, by making sure that the family coming in the entrance stays at the house.
To answer different questions the family may have during their stay at the house.
Taking room payment of the families.
sanitizing and deep cleaning the kitchen.
cooking meals to the families for four days a week.
Greeted families and offered assistance for increased satisfaction.
Analyzed customer data to identify trends and anticipate customer needs.
Developed and implemented strategies to increase family satisfaction and engagement.
Utilized family feedback to improve services given to them.
Direct Support Worker
SPIKE Inc
01.2023 - 04.2024
Assisted disabled clients to support independence and well-being.
Maintained clean, safe, and well-organized patient environment.
Monitored progress and documented patient health status changes to keep care team updated.
Supervised daily activities and provided assistance to staff.
Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Transported clients to medical and dental appointments to provide support.
Prep and Line Cook
Four Points by Sheraton
05.2022 - 04.2024
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Line and Prep Cook
Stella's Cafe
05.2021 - 02.2024
Grilled meats and seafood to customer specifications.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Followed health, safety and sanitation guidelines while preparing and serving food.
Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Line and Prep Cook
Chicken Chef - Restaurant & Lounge
04.2019 - 10.2021
Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Trained and assisted new kitchen staff members.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Followed orders from head chef to establish productive and timely preparation of meals.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.