Nadine Trafford
Langley,BC
Summary
Proven hospitality professional with expertise in customer service and relationship management honed at Browns Social House and Earls Kitchen + Bar. Excelled in menu memorization and food safety practices, enhancing guest experiences by delivering outstanding service. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Server
Browns Social House
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously.
- Served food and beverages promptly with focused attention to guests needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender and Shift Manager
Earls Kitchen + Bar
01.2022 - 05.2024
- Responsible for building drinks in under two minutes with proper spec.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Currently Attending - Aesthetics
Blanche MacDonald
Vancouver, BCSkills
- Exceptional customer service
- Professional appearance
- Relationship management
- Menu memorization
- Sales expertise
- Performance improvement
- Food safety practices
- Hospitality service expertise
Timeline
Server
Browns Social House
07.2024 - Current
Bartender and Shift Manager
Earls Kitchen + Bar
01.2022 - 05.2024
Currently Attending - Aesthetics
Blanche MacDonald
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