Nadine Spencer
St. Albert,AB
Summary
Highly motivated associate with extensive customer service experience.
Overview
13
13
years of professional experience
Work History
Real Estate Agent
Royal LePage Noralta Real Estate
07.2021 - 02.2024
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences. Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking.
- Advertised client properties through MLS, websites, social media.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
VIP Casino Host
Starlight Casino Edmonton
06.2023 - 12.2024
- Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
- Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
Server
River Cree Resort & Casino
12.2012 - 03.2020
- Provided Customer service while building and maintaining relationships with customers and high limit clientele, anticipated customers needs, followed through and followed up on all customer requests, regularly checked on guests to ensure service satisfaction, worked as a team within all departments to effectively deliver exceptional customer service.
- Cultivated warm relationships with regular customers.
Area Sales Manager
Sterling Homes
01.2014 - 06.2016
- Greeted and qualified clients while providing product knowledge and specifications on new homes, assessed visitors needs, desires and wants in a new home and presented floor plans and models to suit their needs.
- Toured prospective buyers to show homes and spec homes under construction.
- Followed up with clients and prospects regularly.
- Built relationships with existing clients, and new prospects, prepared and presented purchase agreements, managed files.
Sales Associate
Pacesetter Homes Ltd
01.2012 - 01.2014
- Independently managed duplex show home under Area Manager, Greeted prospective buyers, Qualified clients through pre-approvals working alongside mortgage brokers.
- Identified client needs in regards to budget, product, timeframe, area, features in a home and presented all available options.
- Prepared and presented purchase agreements, Managed files.
- Followed up with prospects, and existing clients.
Education
Bachelor of Arts -
Grant MacEwan University
Edmonton, AlbertaHigh School Diploma -
Strathcona Composite High School
Edmonton, AlbertaSkills
- Highly Dependable
- Customer-oriented
- Positive and friendly
- Strong interpersonal skills
- Motivated team player
- Personable
- Excellent work ethic
- Strong client relations
- People-oriented
- Active listening skills
Timeline
VIP Casino Host
Starlight Casino Edmonton
06.2023 - 12.2024
Real Estate Agent
Royal LePage Noralta Real Estate
07.2021 - 02.2024
Area Sales Manager
Sterling Homes
01.2014 - 06.2016
Server
River Cree Resort & Casino
12.2012 - 03.2020
Sales Associate
Pacesetter Homes Ltd
01.2012 - 01.2014
Bachelor of Arts -
Grant MacEwan University
High School Diploma -
Strathcona Composite High School
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