Nadine Sakr
MONTREAL,QC
Summary
Bilingual Customer Service Professional experienced in alarm dispatching and team supervision. Improved response times and enhanced efficiency through strong communication, problem-solving, and multitasking skills. Maintained calm under pressure while effectively coordinating emergency responses and resolving customer concerns.
Overview
9
9
years of professional experience
Work History
Alarm Dispatcher
Lanvac
01.2023 - 01.2025
- Handled emergency and non-emergency calls, ensuring prompt and accurate information delivery in fast-paced environment.
- Monitored alarm systems, coordinating timely response of emergency services to incidents.
- Maintained accurate records of alarms, calls, and dispatch activities, supporting effective incident management.
- Followed security procedures and company protocols during incidents.
Receptionist
Group 3DM
01.2019 - 01.2023
- Handled incoming calls, emails, and client inquiries to ensure prompt and professional response.
- Coordinated appointments and maintained calendars to optimize scheduling efficiency.
- Scheduled appointments and maintained calendars.
- Executed data entry and updated customer records to ensure accurate and accessible information.
Assistant Manager
Robino
01.2016 - 01.2018
- Managed cash handling and scheduling while overseeing team performance.
- Supervised staff and coordinated daily operations to ensure smooth workflow.
- Resolved customer concerns and complaints to enhance satisfaction.
Education
DEP -
Dental Assistance
Skills
- Dispatch Coordination
- Emergency Response
- Call Handling
- Incident Reporting
- Customer Service
- Problem Solving
- Team Coordination
- Communication
- Time Management
- Multitasking
- Microsoft Office
- Conflict Resolution
Languages
- English
- French
- Arabic
Timeline
Alarm Dispatcher
Lanvac
01.2023 - 01.2025
Receptionist
Group 3DM
01.2019 - 01.2023
Assistant Manager
Robino
01.2016 - 01.2018
DEP -
Dental Assistance