Summary
Overview
Work History
Education
Skills
Certification
Jobtarget
References
Timeline
Generic

Nadine O’Gorman

Oshawa,Canada

Summary

With over 30 years of experience in the community healthcare field, I offer a unique combination of cross-functional skills. Some of my roles have included Complex Care Coordinator, Recreationist, Service Coordination, and Medical Administrative roles.

I am equipped with strong problem-solving abilities, proven leadership and supervisory roles, and excellent communication skills. I am poised to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Complex Care Coordinator

Community Care Durham
12.2022 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducting regular evaluations of service and program plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Building strong relationships with clients and care partners through effective communication skills
  • Provided emotional support for patients and families during difficult times
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.

Full time Recreationist

Community Care Durham
  • Implement and Deliver purposeful programs to all Adult Day Program members
  • Working effectively and positively in a team environment with volunteers, students and staff
  • Assistance with ADL’s, client transfers and toileting
  • Monitoring changes in health and responsive behaviors and reporting/documenting when necessary
  • Routine communication and engagement with primary care partners providing support and navigation.
  • Supervise and evaluate student placements
  • Assisting with the delivery of nutritious meals and snacks
  • Document and Track ADP client records and quarterly reports via Alayacare
  • Plan and Prepare ADP Monthly Theme Welcome Board.

Program Assistant – Community Food Box

Community Care Durham
  • Receive and process CFB orders from clients within the community
  • Track and Manage CFB Data through Excel and CIMS
  • Support clients and general inquiries through excellent customer service skills
  • Track, inventory and manage weekly CFB stock
  • Prepare volunteer driver route sheets
  • Coordinate and build relationships with volunteers, clients and care partners.
  • Prepared clearly written and formatted documents and reports.
  • Enhanced program efficiency by streamlining processes and implementing time-saving strategies.

Office Hub Assistant

Community Care Durham
  • Answer incoming telephone calls, direct calls to correct staff member or service
  • Assist with transportation duties (COVID screening, record TR requests, confirm pickup times and rates)
  • Track and Report PPE Usage
  • Prepare and Compile Monthly PPE Requests from different services
  • Receive, distribute and report inventory on monthly PPE order
  • Support Service Coordinators and Program Assistants with various program duties.

Service Coordinator, MOW

Community Care Durham
  • Prepare and update weekly client schedules and submit to vendor
  • Prepare and update weekly volunteer schedules and communicate to volunteers as needed
  • Maintain up to date records of all client and volunteer information
  • Track all meals and work with accounting department for monthly reconciliations
  • Aid in meal packaging and distribution to volunteers when required
  • Maintain the confidentiality of clients and volunteers
  • Contact newly referred clients/caregivers, activate service and generate meals.

Unregulated Care Provider/Resident and Guest Attendant, Memory Care – MED PASS

Seasons Retirement Community, Clarington
  • Providing care needs to residents, including administration of medications
  • Interact with residents and provide a supportive, reassuring and engaging environment
  • Maintain constant support and communication with family members
  • Provides support to other members of the resident and guest attendant team
  • Maintain medical and progress records in an organized and legal fashion
  • Maintains work and storage areas in a clean, safe and sterile environment.

Home Care Specialist

At Your Service for Seniors
01.2013 - 01.2014
  • Providing in home care to seniors with dementia and frail seniors
  • This included companionship, shopping, cleaning, preparing meals, medication reminders and banking.

Adult Day Program Worker/Activationist

Community Care East York
01.2005 - 01.2009
  • Planned and implemented programs that were engaging and stimulating for frail seniors and seniors with dementia
  • Plan, implement and transport clients via a mini bus on outings
  • Responsible for a client caseload including their Individual Personal Plan and direct communication with caregivers
  • Intake of referrals to Adult Day Program which included home visits
  • Management of client meals and dietary needs
  • Management of client transportation to and from the Adult Day Program
  • Supervise students and volunteers
  • Edit and bill services to the Adult Day Program including meals, transportation and programming
  • Recognize medical concerns and deal with in an appropriate manner
  • Electronically log and record significant events that relate to clients each day on QOS system.

Adult Day Program Worker/Activationist

Senior Link
01.1998 - 01.2004
  • Planned and implemented programs that were engaging and stimulating for frail seniors and seniors with dementia
  • Plan, implement and transport clients via company vehicle on outings
  • Drive and escort clients to and from ADP (Driver Safety Training with 13 passenger van)
  • Intake of referrals to Adult Day Program which included some home visits
  • Plan and transport clients to and from the Adult Day Program with company vehicle
  • Supervise students and volunteers.

Medical Administrative Assistant

Dr. Rosen Roussev, Neurologist
01.1994 - 01.1997
  • Answer incoming phone calls
  • Greet patients and take care of their needs in a pleasant and timely manner
  • Intake of referrals from several doctors offices and book appointments according to priority
  • Book any further testing and follow up appointments necessary for patients and provide them with appropriate paperwork and information
  • Medical transcription
  • Manage physicians locum on call schedule
  • Daily Filing
  • Keep patients files current and well organized.

Medical Secretary

Dr. N. Stein and Associates
01.1992 - 01.1994
  • Answer incoming phone calls (multi-line phone system)
  • Greet patients and take care of their needs in a pleasant and timely manner
  • Stock and prepare examination rooms
  • Daily Filing
  • Keep patients files current and well organized.

Education

Currently Enrolled Professional Part Time Learning - Social Services Worker

Durham College
Oshawa, ON
09.2024 -

Medical Administration Certificate -

Durham College – Oshawa

Skills

  • Management of Client Caseload
  • Activation – Program/Presentation Delivery
  • Outline and Implement Client Individual Personal Plans
  • Extensive Experience and Knowledge of Alzheimer’s Disease and Related Dementia
  • Planning and Implementing Excursions for Large and Small Groups
  • Experience handling medical emergencies
  • Communication and Community Outreach
  • Student Training and Supervision
  • Problem Identification and Resolution
  • Countless Workshops and Seminars related to age with Dementia
  • UCP Trained Med Pass
  • File Management
  • Appointment Scheduling
  • Maintaining records
  • Teamwork and Collaboration
  • Excellent Customer Service and Communication Skills
  • Problem-Solving
  • Time Management
  • Multitasking Abilities
  • Excellent Organizational skills

Certification

  • First Aid and CPR (Current)
  • Alzheimer’s Association – essentialz Certificates
  • Essentialz Dementia Basics
  • Essentialz Plus Dementia-Related Behavior
  • Essentialz Plus Activities of Daily Living

Jobtarget

Care Coordinator, Community Care Durham

References

Supplied Upon Request

Timeline

Currently Enrolled Professional Part Time Learning - Social Services Worker

Durham College
09.2024 -

Complex Care Coordinator

Community Care Durham
12.2022 - Current

Home Care Specialist

At Your Service for Seniors
01.2013 - 01.2014

Adult Day Program Worker/Activationist

Community Care East York
01.2005 - 01.2009

Adult Day Program Worker/Activationist

Senior Link
01.1998 - 01.2004

Medical Administrative Assistant

Dr. Rosen Roussev, Neurologist
01.1994 - 01.1997

Medical Secretary

Dr. N. Stein and Associates
01.1992 - 01.1994

Full time Recreationist

Community Care Durham

Program Assistant – Community Food Box

Community Care Durham

Office Hub Assistant

Community Care Durham

Service Coordinator, MOW

Community Care Durham

Unregulated Care Provider/Resident and Guest Attendant, Memory Care – MED PASS

Seasons Retirement Community, Clarington

Medical Administration Certificate -

Durham College – Oshawa

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Nadine O’Gorman