Nadine Nnabuife

• Increased customer service feedback scores by delivering outstanding service to customers daily
• Fostered relationships with customers to expand customer base and retain business
• Demonstrated product features to align with customer needs
• Acquired new customers and identified unique needs to deliver relevant products

• Managed and answered phone calls at the front desk
• Carried out guest check-in process with a positive attitude
• Communicated with housekeeping and maintenance departments to resolve guests’ complaints and requests
• Handled room reservations, collected payments and cancelled/ refunded bookings
• Received mail/ packages and stored them safely in the correct area
• Coordinated with the security department during overnight shifts
• Typed up memos, drafts, and emails

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

• Fabricated parts as needed using drills, mills, welding iron and casting.

• Documented safety reports every week ensuring they meet standards 100% of the time.

• Decreased ride failure by 30% by playing an active role in repairs and maintenance.

• Diagnosed material properties using tests for physical and chemical properties.

• Assisted in the coordination and organization of events and meetings
• Collaborated with team members to carry out activities and develop networking skills
• Maintained clean, neat, and operational facilities to serve program needs
• Carried out tasks promptly and efficiently