Nadine Nassif

• Created a cocktail menu from scratch, showcasing a keen understanding of market trends and customer preferences.
• Conducted wine tastings and personally curated the wine selection.
• Responsible for recruiting, hiring, on-boarding, and training of staff for Grand opening of restaurant.
• Reduced labor cost by ensuring proper scheduling and cuts at appropriate times.
• Dealt with guest complaints promptly and efficiently to ensure guest satisfaction at all times.

• Direct support to the President/Founder and EVP
• Managed calendars, scheduled meetings and appointments and coordinated travel arrangements to optimize time.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Coordinated events and worked on ad hoc projects.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• General office administration including supplies management, scheduling of cleaners, key card administration and fire safety.
• Independently managed reporting and analytics of all social media channels.

Executive Assistant Role:

• Managed and maintained VP’s ever-changing schedule.
• Managed VP's busy inbox with over 100 emails per day, which includes creating efficient ways of tracking actionable and non-actionable emails as well as responding to emails and other correspondence to facilitate communication and enhance business processes.
• Made over 30 travel and accommodation arrangements throughout the year for the VP and sales team.
• Processed travel expenses and reimbursements and inputted them into Concur.
• Organized and coordinated conferences and monthly meetings.
• Created and Received POs.
• Prepared documents, reports, and presentations for executives and board members using advanced software proficiencies.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Assisted with sales and marketing support to sales force of 4 sales reps.

Event Logistics Role:

• Organized events across Canada, including but not limited to Little Black Dress, Elevation Tour, Summer Lovin, etc.
• Created detailed itineraries for all national and international events for the VP and sales team.
• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
• Supervised onsite team of caterers, audio-visual technicians, and facility management team.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Worked directly with operations team to facilitate delivery of all products and materials needed for each event.

• Managed and maintained CEO’s schedule.
• Made travel arrangements for CEO.
• Prepared legal documents including NDAs, contracts, SOWs, etc.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Created and sent out “Welcome Package” to all new independent contractors, which included business cards, marketing material, etc
• Organized events, including HIVE Meet and Greets, Christmas events, etc
• Compiled all CEO’s monthly receipts for accounting and filed accordingly.
• Organized and coordinated conferences and monthly meetings.

• Created, presented and explained PowerPoint presentations on new company procedures and systems.
• Imputed and updated client information in the company’s systems.
• Generated OCF-21s and OCF-3s and submitted them into HCAI.
• Received, recorded and organized payment information and data records into QuickBooks and company filing systems.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Contacted adjusters regarding cheque shortages to ensure full payment.
• Completed clerical tasks such as filing, copying and distributing mail.

• Monitored inventory of fast food supplies and submitted supply order forms.
• Established standards for personnel performance and customer service.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Prepared daily staffing schedules for kitchen staff and counter staff.
• Performed opening and closing procedures as necessary.
• Carefully interviewed, selected, trained, and supervised staff.

Marketing Role:

• Created and managed company Facebook, Instagram and LinkedIn pages.
• Created online marketing campaigns and newsletters pertaining to listings.
• Designed and prepared all social media graphics for online marketing purposes.
• Worked closely with graphic designer to create brochures, signage, business cards, presentation folders, flyers, feature sheets, etc.
• Created and implemented marketing plans to drive sales.
• Worked closely with website designer to design company site and update when needed.
• Worked closely with SEO specialist to improve organic search results, successfully increasing traffic by 52%.

Business Development Role:

• Managed on-boarding paperwork for new employees and ensured compliance with company regulations.
• Implemented recruitment procedure and Ads on Indeed in order to recruit Real Estate Agents and other positions as needed.
• Managed incoming applications and conducted resume review and selection.
• Conducted preliminary phone interviews with prospective candidates.

Administrative Role:

• Served as central point of contact for the company.
• Managed and maintained executives' schedules.
• Made travel arrangements for executives.
• Prepared agendas and made arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
• Managed and scheduled showings and initiated necessary follow-up on feedback.
• Implemented and maintained follow up systems for all incoming leads from web forms, telephone, sign riders, realtor.ca, etc.

Management of Marketing Reimbursements:

• Gathered and organized marketing collateral (invoices, screenshots, artwork, radio scripts, affidavits., etc.).
• Entered reimbursement requests into Ford and Lincoln co-op sites.
• Tracked reimbursement payments.

Payroll processing:

• Tracked all employee hours.
• Added in new employees to TimeTrax.
• Ran payroll report and submitted to accounting for payroll.

Office management:

• Trained and coached new employees on administrative procedures, company policies and performance standards.
• Created and managed weekly staff schedules.
• Managed and appropriately directed inbound telephone calls, mail and faxes.

Inventory and Sales Management:

• Prepared vouchers and bills for automobile sales and purchases.
• Worked closely with Service Ontario to license vehicles in accordance with government procedures.
• Documented information about new vehicles as they arrived at the dealership.
• Maintained strong relationships with various dealerships for the purpose of obtaining sold vehicles not in our inventory.

• Carefully interviewed, selected, trained, and supervised staff.
• Set clear expectations and created positive working environment for employees.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
• Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.

• Managed day-to-day business operations.
• Managed and staffed large social events.
• Created strong relationships through sponsor acquisition, experiential marketing, networking and event planning.
• Created both digital and print promotional materials.
• Recruited and hired talented staff to fill key positions.
• Established budgets and negotiated costs with vendors in order to reduce expenses.
• Researched market competitors and trends to formulate new business plans.
• Scheduled, directed and motivated the team to maximize productivity and optimize operational efficiency.