
Proven track record of enhancing client satisfaction and operational efficiency, exemplified during tenure at SNC Lavalin / BGIS. Leveraged strong work ethic and reliability to exceed service expectations. Expert in hygiene practices and skilled in conflict resolution, significantly improving client relationships and workplace ambiance.
- Supported young children through development of life skills such as taking turns, resolving conflict and expressing emotions appropriately.
- Encouraged children to transition from diapers and assisted in development of good restroom habits.
- Played engaging, age-appropriate games to entertain and educate children.
Customer service and front line support to clients with respect to the maintenance and operations of their buildings.
Specific responsibilities include handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.