Nadine McDonnell
Caledon,ON
Summary
Dynamic Sales, Marketing, and Recruitment Professional with a proven track record in Talent acquisition and Hospitality, adept at driving brand attraction, enhancing customer experiences, and optimizing sales strategies. Experienced in full lifecycle recruitment, stakeholder management, and cross-functional project leadership, with a focus on delivering results in high-pressure environments. Passionate about leveraging data-driven insights to improve processes, elevate brand visibility, and increase sales performance. Skilled in creating and executing strategic marketing campaigns, event planning, and fostering strong client relationships. Known for my ability to manage multiple projects simultaneously while ensuring seamless operations and alignment with business objectives. Committed to boosting company sales, enhancing brand recognition, and delivering exceptional hospitality experiences.
Overview
10
10
years of professional experience
Work History
Sales and Events Manager
Mount Alverno Luxury Resorts
Caledon, ON
10.2024 - Current
- Drove revenue growth by actively pursuing and converting leads for social, corporate, and wedding events, contributing to the resort's financial success.
- Managed the full sales cycle from initial inquiry to post-event follow-up, including conducting comprehensive property tours, personalized consultations, and dynamic slide deck presentations to prospective clients.
- Cultivated strong client relationships through consistent and clear communication, ensuring a seamless and positive experience throughout the event planning process.
- Developed and presented tailored proposals, contracts, and detailed payment schedules, ensuring financial clarity and adherence to resort policies.
- Orchestrated successful event execution by effectively liaising with a diverse range of vendors and internal management, ensuring all logistical requirements were met and exceeded.
- Oversaw on-site event management, ensuring the flawless running of events and delivering exceptional guest experiences.
- Implemented continuous feedback mechanisms to enhance service delivery and client satisfaction, leading to improved event outcomes and repeat business.
- Expanded market reach through proactive community outreach programs and participation in local initiatives, boosting business exposure and engagement.
- Analyzed and reported on key sales metrics to senior leadership, providing actionable insights for strategic decision-offering and performance optimization.
- Contributed to comprehensive marketing efforts by managing social media presence and developing targeted campaigns to promote resort events and services.
- Initiated new business opportunities through targeted cold calling and active attendance at networking events, broadening the client base and fostering strategic partnerships.
Executive Assistant/ Recruitment Coordinator
Allevar Inc
Toronto, ON
02.2019 - 03.2025
- Managed high-volume scheduling and travel logistics for 4+ executives, improving meeting efficiency and reducing conflicts by 30%.
- Orchestrated 10+ corporate events annually, increasing client engagement by 25% through strategic planning and flawless execution.
- Supported end-to-end recruitment for tech and admin roles, filling 40+ positions with a 92% hiring manager satisfaction rate
- Managed onboarding for 30+ hires, reducing ramp-up time by 20% through structured training and documentation.
- Oversaw benefits administration and employee queries, streamlining enrollment and improving HR response times
- Maintained ATS accuracy and workflow efficiency, cutting candidate processing time by 15% and improving hiring velocity
- Promoted a strong internal culture through weekly check-ins and communication drives, boosting team engagement scores by 15%.
Recruitment Consultant
Freelance
Galway, Ireland
03.2024 - 10.2024
- Successfully managed end-to-end recruitment cycles for diverse clients over an 8-month freelance period, consistently meeting or exceeding hiring targets.
- Sourced, screened, and interviewed candidates across various industries and roles, utilizing multiple platforms and advanced search techniques to identify top talent.
- Developed and maintained strong candidate pipelines, engaging passive candidates and nurturing relationships for future opportunities.
- Conducted thorough reference checks and background screenings, ensuring the suitability and qualifications of prospective hires.
- Facilitated offer negotiations and managed the onboarding process for successful placements, ensuring a smooth transition for both candidates and clients.
Senior Recruiter, Corporate Operations
Wayfair
Galway, Ireland
04.2023 - 03.2024
- Recruited high-caliber candidates across Analytics, Supply Chain, and Corporate Ops teams, improving EU headcount quality and supporting 15% faster project delivery.
- Spearheaded multi-channel sourcing (LinkedIn, referrals, ATS), maintaining a 90% fill rate across hard-to-hire EU roles.
- Monitored KPIs like time-to-fill and offer acceptance rate, reducing average hiring cycle by 20% through data-led adjustments.
- Organized quarterly engagement campaigns, increasing employee satisfaction scores by 12% (internal pulse survey).
- Member of EU/US Employer branding team as SME, executing campaigns that boosted LinkedIn InMail response rates by 30%.
- Launched data-driven hiring campaigns via LinkedIn and Instagram, increasing qualified applicant volume by 40%.
- Conducted behavioral and competency-based interviews, evaluating candidates' alignment with company culture and sales goals while fostering a personalized experience that reflected the company's values.
- Built and maintained a strong candidate pool by creating compelling job advertisements, evaluating resumes, conducting prescreening assessments, and nurturing relationships to fill roles quickly and efficiently.
- Negotiated candidate salaries and prepared employment contracts, ensuring competitive offers that attracted high-performing talent while aligning with the company's compensation strategy.
- Coordinated high-impact events, such as career fairs and recruitment drives, increasing company awareness while effectively engaging target audiences and strengthening brand presence in competitive markets.
EU Sales and Service Recruiter
Wayfair
Galway, Ireland
04.2021 - 04.2023
- Managed 700+ hires across Ireland, UK, Poland, and Germany in 18 months, scaling Sales & Service teams to support EU growth targets.
- Delivered seamless candidate experiences from screening to offer stage, increasing offer-acceptance rate to 88%.
- Led structured interviews using STAR technique to identify cultural fit and top-performing sales traits, reducing turnover by 10%.
- Reduced average time-to-fill by 18% by maintaining proactive talent pipelines and optimizing job ad performance.
- Negotiated 100+ offers across multiple EU markets, balancing budget constraints and market competitiveness.
- Stakeholder management, compiled weekly hiring reports and hiring meeting with sales and service stakeholders across the EU business.
Sales and Service Consultant
Wayfair
Galway, Ireland
07.2020 - 04.2021
- Delivered omnichannel support for B2B and B2C clients, maintaining a 95% CSAT across 100+ daily interactions. (Phone, email, chat)
- Maintained top-10% performance ranking across EU support team by consistently outperforming KPI benchmarks.
- Worked with EU & US customers.
- Maintained accurate CRM records, improving lead follow-up efficiency and boosting repeat purchase rate by 12%.
- Collaborated on international projects, demonstrating strong cross-cultural communication and problem-solving abilities to address diverse customer needs.
- Received employee of the month : top performer on three occasions
- Worked on employee engagement team, leading engaging activities to stay motivated during Covid times
Customer Service Specialist
Cambridge Group of Clubs
Toronto, ON
06.2018 - 03.2019
- Delivered tailored service to VIP clientele, enhancing brand reputation in a luxury environment.
- Resolved 50+ member inquiries weekly across channels, ensuring fast issue resolution and consistent service excellence.
- Coordinated 10+ VIP member events, enhancing client experience and strengthening retention for elite membership tier
- Maintained a deep understanding of club amenities, services, and policies, effectively communicating offerings and providing tailored recommendations to members.
- Contributed to maintaining the club's prestigious reputation by consistently delivering a superior level of service that aligned with the exclusive brand identity.
- Crafted month newsletters, sent to over 5000 members, highlighting upcoming events and driving new business.
Revenue Manager
Dalata Hotel Group
Galway , Ireland
06.2017 - 06.2018
- Executed dynamic pricing strategies across 3+ hotels, increasing RevPAR by 18% and driving €400K+ in additional annual revenue.
- Tracked KPIs across portfolio, identifying low-performing segments and improving occupancy by 12% through targeted rate changes.
- Trained 30+ staff in upselling tactics, boosting ancillary sales by 22% and improving guest spend per booking.
- Delivered strategic reporting on hotel revenue KPIs, enabling faster decision-making and agile rate adjustments.
- Drove €150K+ in corporate bookings through campaign collaboration with sales/marketing teams.
- Launched targeted promotions that filled 85%+ occupancy during off-peak weeks, optimizing seasonal revenue flow.
- Coached operations teams on revenue best practices, improving forecast accuracy and team KPI alignment.
- Adjusted rate plans in response to competitive analysis, maintaining top 3 RevPAR rank in regional comp set.
Lead Server
Market Kitchen
Mayo, Ireland
01.2015 - 09.2017
- Drove 15% increase in average guest spend by strategically upselling premium menu items and seasonal specials.
- Provided VIP-level service for high-profile guests, contributing to 20+ five-star reviews across review platforms.
- Designed promotional upsell strategy and trained 10+ staff, boosting weekend revenue by 22%.
- Exceeded monthly sales targets for 12 consecutive months; received “Top Performer” award Q2 2017.
- Collaborated with management to maintain an optimal service flow and uphold the restaurant's reputation for excellence in customer satisfaction.
- Cultivated a high return guest rate through personalized service and relationship-building.
Front Office Supervisor
Dalata Hotel Group
Galway, Ireland
01.2017 - 06.2017
- Led and coached a team of 8 front desk staff, improving guest satisfaction scores by 15% and ensuring 100% shift coverage.
- Resolved 30+ guest escalations per month, recovering service and reducing negative review rates by 40%.
- Managed logistics for corporate and leisure groups (10–200 guests), maintaining 98% accuracy in bookings and requests.
- Negotiated corporate rates and secured recurring bookings from 5+ key accounts, contributing €70K+ in revenue.
- Coordinated 20+ monthly meeting room events with 100% satisfaction through cross-departmental collaboration.
- Delivered onboarding and training for 6+ new hires, reducing ramp-up time by 30% and boosting service consistency.
- Acted as operations liaison, expediting service requests and reducing resolution time for guest issues by 25%.
- Forecasted occupancy trends and aligned staffing levels, maintaining service levels during 90%+ occupancy periods.
- Implemented guest feedback loop, resulting in a 20% increase in positive online reviews during tenure.
Hotel Receptionist
Dalata Hotel Group
Galway, Ireland
09.2016 - 01.2017
- Delivered seamless check-in/out service for 100+ weekly guests, maintaining a 96% satisfaction score via feedback cards.
- Boosted guest experience scores by 12% by proactively tailoring local recommendations and service.
- Increased upsell revenue by 18% through personalized service and strategic room upgrade pitches.
- Handled 300+ bookings monthly via PMS, achieving 99% accuracy in guest request fulfillment.
- Resolved guest issues within 2-hour SLA, reducing escalation volume by 35% during peak season.
Education
Merit - Marketing Management
Limerick College of Further Education
Limerick, Ireland 06-2015
Skills
- Negotiation & Closing
- Account Management
- Sales Analytics & Reporting
- Digital Marketing
- Market Research and Analysis
- Content Creation & Strategy
- End-to-end recruitment
- Employer Branding
- SEO Marketing
- Cross Collaboration
- New employee orientation
- CRM & ATS management
- Upselling & Revenue Maximization
- Event Planning & Coordination & Execution
- Guest Experience Optimization
- Brand Development
Timeline
Sales and Events Manager
Mount Alverno Luxury Resorts
10.2024 - Current
Recruitment Consultant
Freelance
03.2024 - 10.2024
Senior Recruiter, Corporate Operations
Wayfair
04.2023 - 03.2024
EU Sales and Service Recruiter
Wayfair
04.2021 - 04.2023
Sales and Service Consultant
Wayfair
07.2020 - 04.2021
Executive Assistant/ Recruitment Coordinator
Allevar Inc
02.2019 - 03.2025
Customer Service Specialist
Cambridge Group of Clubs
06.2018 - 03.2019
Revenue Manager
Dalata Hotel Group
06.2017 - 06.2018
Front Office Supervisor
Dalata Hotel Group
01.2017 - 06.2017
Hotel Receptionist
Dalata Hotel Group
09.2016 - 01.2017
Lead Server
Market Kitchen
01.2015 - 09.2017
Merit - Marketing Management
Limerick College of Further Education
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