Nadine Mazerolle
Riverview,NB
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
21
21
years of professional experience
Work History
Solution Specialist
Xperigo
Moncton, New Brunswick
12.2018 - Current
- Dispatched emergency roadside services for different makes of cars under warranty
- Emergency roadside services for Enterprise car rentals where I had to dispatch services, answer questions and concerns and find solutions for customers to get back on the road quickly
- Diagnose and resolve issues with automotive intelligence systems including Kia Connect, Mitsubishi Connect, and Subaru Starlink.
- Tier 1 customer care services for Kia Canada and Subaru Canada
- Tier 2 customer care services for Kia Canada, where I am the point of contact between Kia owners and Kia dealerships, also involve answering customers questions about recalls and their car's warranty
Customer Service Representative
Nordia
Moncton, New Brunswick
03.2015 - 12.2018
- Virgin mobile pre paid cell phone
- Phone activations
- Assisted customers in diagnosing and addressing phone-related problems
- Answered billing inquiries
Customer Service Representative
Sykes
Riverview, NB
06.2009 - 03.2015
- Virgin mobile pre paid cell phone
- Phone activations
- Assisted customers in diagnosing and addressing phone-related problems
- Answered billing inquiries
Production Worker
Imperial Manufacturing Group
Richibucto, New Brunswick
05.2004 - 03.2009
- Operated assembly lines to manufacture diverse products for home heating systems, including registers, fittings, chimney brushes, and end caps.
Education
High School Diploma -
Mgr.Marcel-Francois-Richard
St-Louis-de-Kent06-2001
Skills
- Bilingual (French/English)
- Punctual
- Teamwork capabilities
- Fast learner
- Organized
- Positive attitude
Timeline
Solution Specialist
Xperigo
12.2018 - Current
Customer Service Representative
Nordia
03.2015 - 12.2018
Customer Service Representative
Sykes
06.2009 - 03.2015
Production Worker
Imperial Manufacturing Group
05.2004 - 03.2009
High School Diploma -
Mgr.Marcel-Francois-Richard
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