Nadine Massimo
La Habra
Summary
Motivated and customer-focused fast food worker with over 2 years of experience in food service, providing excellent customer service in a fast-paced environment. Skilled in coaching and multitasking, consistently delivering high-quality service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Certified Trainer & Bird Specialist
Raising Canes
06.2022 - Current
- Communicated training goals and expectations clearly to participants to foster understanding and commitment.
- Evaluated participant progress by implementing assessments and feedback.
- Assisted customers with menu selections and prepared food in a fast-paced environment, ensuring quick service and customer satisfaction.
- Assisted in opening and closing the restaurant, including cleaning duties and preparing food stations.
- Process high volumes of transactions accurately and efficiently using the POS system, handling cash and credit card payments.
- Ensures food is prepared according to Raising Cane’s standards while maintaining a clean enviornment.
Guest Experience
Cava
04.2024 - 09.2024
- Build custom orders ( bowls, pitas, salads, kids combos) by assembling ingredients based on customer preferences.
- Ensure portion sizes are consistent and ingredients are served fresh.
- Prepping fresh juices every morning following the recipe book and making sure each juice is upheld to company standard.
- Handle any customer complaints or order issues and resolve them in a positive, professional manner.
- Upsell items like desserts, pita chips, or drinks to enhance the customer’s experience and increase sales.
Education
High School Diploma -
Troy High School
Fullerton, CA05-2024
Skills
- Coaching & Mentoring
- Adaptability
- Feedback Delivery
- Active Listening
- Clear Communication
- Cash handling
- Delegation
- POS Proficiency
- Multitasking
Timeline
Guest Experience
Cava
04.2024 - 09.2024
Certified Trainer & Bird Specialist
Raising Canes
06.2022 - Current
High School Diploma -
Troy High School
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