Nadine Irakoze
Lacombe,AB
Summary
Organized, dedicated and teachable Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist Administrator
Gwen Bader Fitness Center
10.2023 - Current
- Answered approximately 30 incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impressions.
- Handled complaints, questions, cash flows, and payments.
- Recorded budget entries using Excel.
- Designed slideshows, posters, tickets, flyers etc... with the help of Access, Publisher, Adobe, Powerpoint and Canva.
Internship Student
A Better World
10.2023 - 01.2024
- Developed professional skills through hands-on experiences, including the creation of an international organization, Microsoft software skills and effective communication.
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Participated in the organization of donors events
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
Front Desk Receptionist
Lakeview Hall Dormitory Burman University
08.2021 - 10.2023
- Handling incoming customer calls, Welcoming guests from diverse backgrounds
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Connected with security to ensure the safety of guests while recording all incidents in an organized and confidential manner.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
Financial Vice President of BUSA
Burman University
08.2021 - 04.2023
- Enhanced transparency in financial reporting, enabling stakeholders to make data-driven decisions confidently.
- Engaged in weekly meetings with Burman's Risk Management Committee to minimize risks on campus.
- Preparation and presentation of the budget to the Student Senate,
- Created and presented financial report slideshows to the administration and the student body, including strategic financial plans for long-term growth.
- Organized general meetings twice a year to answer questions from the student body and inform them of our past endeavours.
- Presented accomplishment Excel report to the board of donors and trustees at the end of the year.
- Trained the next FVP (Financial Vice President) through consulting, observation, and information sessions.
SOUP KITCHEN COORDINATOR
Burman University
04.2020 - 04.2022
- Mobilized a group of students and guided them to the soup kitchen
- Arranged transportation for all students present,
- Prepared delicious meals for the less fortunate, Served and interacted with the less fortunate,
- Connected and distributed necessary clothing and equipment to the unhoused on-demand
- Actively participated in menu development sessions with the executive chef, contributing creative ideas for new dishes or seasonal specials.
- Implemented standardized recipes, promoting consistent quality across all dishes served to customers.
- Assembled take-out bags to distribute to the local homeless population.
Education
Bachelor of Arts - International Studies
Burman University
Lacombe, AB04.2024
HIGH SCHOOL -
Maxwell Adventist Academy- Kenya
Nairobi, Kenya06.2019
Skills
- Innovation/ Creativity
- Team Work/ Collaboration
- Professional communication skills
- Digital Literacy (including usage of Microsoft Office)
- Critical Thinking
- Cultural Competency
- Organization and Multitasking
Languages
English
Full Professional
French
Native or Bilingual
Kinyarwanda
Native or Bilingual
Swahili
Elementary
Certification
Mental Health First Aid Certificate from Mental Health Commission of Canada
Volunteer Experience
SOUP KITCHEN COORDINATOR, BURMAN- RED DEER, Burman University, 2020-2022.
- Mobilized a group of students and guide them to the soup kitchen.
- Arranged transportation for all students present
- Prepared delicious meals for the less fortunate.
- Served and interacted with the less fortunate
- Connected and distributed necessary clothing and equipment to the unhoused on demand.
References
- Marc Froese, Head Professor of International Relations, Burman, +1-403-963-0073, marcfroese@burmanu.ca
- Melody llacas, BUSA Sponsor/Student Services Representative, +1-647-328-6352, melodyilacas@burmanu.ca
Timeline
Receptionist Administrator
Gwen Bader Fitness Center
10.2023 - Current
Internship Student
A Better World
10.2023 - 01.2024
Front Desk Receptionist
Lakeview Hall Dormitory Burman University
08.2021 - 10.2023
Financial Vice President of BUSA
Burman University
08.2021 - 04.2023
SOUP KITCHEN COORDINATOR
Burman University
04.2020 - 04.2022
Bachelor of Arts - International Studies
Burman University
HIGH SCHOOL -
Maxwell Adventist Academy- Kenya
Mental Health First Aid Certificate from Mental Health Commission of Canada
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