Nadine Forrester
Oshawa,ON
Summary
Dynamic Branch Manager with a proven track record at Money Mart, excelling in branch operations management and service excellence. Enhanced customer satisfaction ratings and increased profitability through strategic initiatives. Skilled in team leadership and guiding professional development, consistently meeting deadlines while fostering a high-performance culture.
Highly reliable and adaptable to changes.
Overview
16
16
years of professional experience
Work History
Branch Manager
Money Mart
08.2011 - 06.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
Assistant Manager
Nine West
04.2006 - 02.2009
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
No Degree - Pharmacology
Medix College
Toronto, ON06-2008
Skills
- Branch operations management
- Service excellence
- Building customer rapport
- Proficient in meeting deadlines
- Guiding professional development
- Team leadership
- Excellent work ethic
- Excellent time management skills
Accomplishments
- Increased monthly revenue [number]% through implementation of strategic initiatives.
- Repeatedly received recognition from superiors for excellence in service.
- Improved employee satisfaction and reduced turnover
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkWork Location
RemoteTimeline
Branch Manager
Money Mart
08.2011 - 06.2022
Assistant Manager
Nine West
04.2006 - 02.2009
No Degree - Pharmacology
Medix College
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