Nadine Bettridge
Owen Sound,ON
Summary
Seasoned healthcare professional with a proven track record in both clinical and administrative roles, adept in multitasking and organization. Demonstrates strong interpersonal and communication skills to work collaboratively with other members of the healthcare team. Skilled in computer applications and office administration.
Overview
32
32
years of professional experience
Work History
Medical Office Assistant
Owen Sound Sleep Lab
Owen Sound, ON
03.2016 - 04.2024
- Answered telephone calls to provide office information and questions regarding expectations of appointments.
- Directed patients to OTN rooms, fielded questions, and prepared for physician consultations.
- Updated patient information for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed. Processed physician prescriptions.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed inventory and restocked clerical spaces.
Sleep Technician
Owen Sound Sleep Lab
Owen Sound, ON
11.2016 - 05.2023
- Improved patient comfort by effectively setting up and calibrating sleep monitoring equipment.
- Maintained a clean and safe sleep lab environment, adhering to strict infection control protocols for optimal patient care.
- Maintained strict confidentiality of patients.
- Provided exceptional patient care throughout all stages of the diagnostic process.
- Optimized study results by troubleshooting technical issues with polysomnography equipment as needed.
- Assisted in training new Sleep Technicians, sharing best practices and industry knowledge for improved patient outcomes.
- Educated patients on various treatment options, providing them with the necessary information to make informed decisions about their care.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
Food Service Consultant
M&M Food Market
Owen Sound, ON
10.2016 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Clinical Supervisor
Canadian Red Cross
Owen Sound, ON
01.2010 - 09.2013
- Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.
- Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
- Assessed patients, determined needs, and managed care.
Medical Instructor
Canadian Red Cross
Owen Sound, ON
06.2010 - 03.2013
- PSW Academic and Clinical Instructor.
- Teaching PSW students in classroom setting. Academic, review of in home visits, feedback, scheduling and strategies for their daily duties.
- Clinical training in long term care setting. Ensuring students obtained all necessary, hands on, practical training in order to complete program.
- Pairing students with staff PSW's, to shadow and complete practicum components.
Coordinator
Canadian Red Cross
Owen Sound, ON
06.2010 - 03.2013
- Home~At~Last Coordinator.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Promote new program with hospitals and doctor offices.
- Provide in~services for appropriate demographics, supervised support staff and completed quality assurance with clients.
Nurse
Georgian Heights Nursing Home
Owen Sound, ON
03.2009 - 06.2010
- RPN
- Medication Administration and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Mental Health Nurse
Homewood Health Centre
Guelph, ON
10.1992 - 06.2008
- RPN
- Established rapport with patients from diverse backgrounds through empathic listening and culturally sensitive communication practices.
- Administered medications, monitoring for side effects, effectiveness, and making adjustments as necessary to optimize treatment outcomes.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Provided crisis intervention services during psychiatric emergencies, ensuring patient safety through effective de-escalation techniques.
- Enhanced patient safety by conducting thorough assessments, identifying potential risks, and initiating interventions as needed.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
Education
Certificate - Mental Health
Conestoga College
Kitchener, ON06.1995
Diploma - Nursing
Georgian College
Owen Sound, ON06.1992
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Attention to Detail
- Direct Patient Care
- Certified in CPR/AED
- Strong Clinical Judgment
- Customer Service
- Medical Terminology
- Time Management
- Self Motivated
- Office Administration
Languages
English
Timeline
Sleep Technician
Owen Sound Sleep Lab
11.2016 - 05.2023
Food Service Consultant
M&M Food Market
10.2016 - 01.2022
Medical Office Assistant
Owen Sound Sleep Lab
03.2016 - 04.2024
Medical Instructor
Canadian Red Cross
06.2010 - 03.2013
Coordinator
Canadian Red Cross
06.2010 - 03.2013
Clinical Supervisor
Canadian Red Cross
01.2010 - 09.2013
Nurse
Georgian Heights Nursing Home
03.2009 - 06.2010
Mental Health Nurse
Homewood Health Centre
10.1992 - 06.2008
Certificate - Mental Health
Conestoga College
Diploma - Nursing
Georgian College