Nadine Abdallah
Ottawa
Summary
Developed critical skills in fast-paced pharmacy environment, including team leadership and strategic planning. Excels in managing complex workflows, enhancing operational efficiency, and driving customer satisfaction. Seeking to leverage these transferable skills in new industry to bring value and innovation.
Overview
2
2
years of professional experience
Work History
Pharmacy Manager
Yamak Pharmacy
02.2025 - 05.2025
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Increased revenue through effective promotions, marketing strategies, and cross-selling initiatives.
- Communicated with patients, ensuring that medical information was kept private.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Pharmacy Assistant
Rahaf Pharmacy
08.2024 - 12.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Merchandised over-the-counter goods and rotated stock.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Re-stocked shelves with prescribed medications and health care products.
Pharmacy Intern
Moussa Pharmacy
08.2023 - 07.2024
- Expanded knowledge of various medication classes through continuous learning from experienced pharmacists and attending relevant training sessions.
- Provided friendly customer service at drop-off and pick-up counters.
- Developed strong relationships with healthcare providers by effectively communicating about prescription-related matters and collaborating on patient care plans when necessary.
- Supported pharmacists during drug utilization reviews, helping identify potential issues and facilitating appropriate interventions.
Education
High School Diploma -
Rawdat Al-Fayhaa
Tripoli, Lebanon01.2017
Bachelor of Science - Pharmacy
Lebanese University
Baabda, Lebanon07-2023
Master of Science - Clinical Research
Lebanese University
Baabda, Lebanon12-2024
Post-Graduate Certificate - Supply Chain Management Global
Algonquin College
Ottawa, ON07-2026
Skills
- Statistical skills (regressions, univariate, bivariate and descriptive data analysis)
- Proficient in SPSS utilization, R programming language, and Microsoft Office, with practical experience in data analysis
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Inventory and restocking
- Drug safety
- Purchasing management
- Medication dispensing
- Medication storage
- Sales optimization
Accomplishments
I have written an extensive literature review on Multiple Sclerosis in children (2023) BS Pharmacy- MS In Children Literature Review . And I conducted a study on the knowledge and practices towards IQOS cigarettes among the Lebanese population (2024). Master's 2 Research- IQOS study
Languages
Arabic
Native or Bilingual
Currently learning Italian
Acquired Delf B2 and completed my pharmacy degree in English language
English
Native or Bilingual
French
Full Professional
Timeline
Pharmacy Manager
Yamak Pharmacy
02.2025 - 05.2025
Pharmacy Assistant
Rahaf Pharmacy
08.2024 - 12.2024
Pharmacy Intern
Moussa Pharmacy
08.2023 - 07.2024
High School Diploma -
Rawdat Al-Fayhaa
Bachelor of Science - Pharmacy
Lebanese University
Master of Science - Clinical Research
Lebanese University
Post-Graduate Certificate - Supply Chain Management Global
Algonquin College
Key Skills
- Able to develop rapport with customers, understand their needs, and build trust
- Ability to manage projects
- Good presentation skills
- Good sales skills
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