Nadima Mohammad

• Processed donations in accordance with established protocols, including data entry into the donor database. Maintained accurate records of all sales.
• Developed and maintained relationships with new and existing clients to increase sales revenue, and ensure repeat business.
• Created marketing materials used in various campaigns aimed at increasing donations.
• Used excellent verbal skills to engage customers in conversation effectively.
• Recognized security risks to properly handle situations.
• Received and verified donations from donors, ensuring accuracy of information.

• Answered inbound calls, chats and emails to facilitate customer service.
• Prepared and evaluated CRM reports to effectively answer questions, suggest effective solutions, and resolve issues quickly. Maintained detailed records of customer interactions, transactions and comments for future reference.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Developed strong customer relationships to encourage repeat business.
• Oversaw warranty counseling process to manage expense controls.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Customer Service Representative

• Prevented key account losses by researching discrepancies and correcting problems.
• Used approved scripts to de-escalate angry customers during telephone interactions. Provided excellent customer service by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Prepared and evaluated CRM reports to maintain detailed records of customer interactions and comments for future reference.

Technical Support Representative

• Increased technical knowledge by reading operating manuals and diagnostic information.
• Prepared and evaluated CRM reports to identify problems and areas for improvement. Documented all activities related to technical support, including processes, updates, changes made, and bug tracking.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Used remote login tools to assist clients with technical and product questions.

• I was responsible for selling medical cards to obtain medical discounts, such as dental care and eye care. There was also discounts for vitamins and lab work.
• Collaborated with sales and marketing teams to strategize and implement targeted audience.
• Analyzed performance metrics to assess effectiveness of sales initiatives.
• Engaged with prospects through cold calling and generated new prospects and nurtured existing prospects through outbound phone calls.
• Drove sales of company products and services by meeting with customers using strategic and organized approach. Listened to customer needs to identify and recommend best products and services.
• Operated register and processed credit card transactions.

• Followed established policies and procedures while providing excellent customer service. Maintained and exceeded performance and quality standards.
• Completed day-to-day duties accurately and efficiently. Processed refunds and credits when appropriate. Assisted customers with product information and pricing.
• Developed my training materials and procedures, and trained other employees once established. Shared knowledge with team to foster growth and collaboration. Maintained positive working relationship with fellow staff and management. Worked effectively in team environments.
• Performed administrative duties such as data entry, filing and document preparation. Once completed, the daily revenue was deposited to the bank.
• Managed inventory and supplies to ensure materials were available when needed.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills. Developed relationships with customers through friendly interactions.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.