Nadim Pathan
Dubai,UAE
Summary
Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations, and customer loyalty.
Overview
5
5
years of professional experience
Work History
Cashier
Hotel G.D
01.2021 - 01.2023
- Warmly greets each customer, creating a positive first impression.
- Maintains a friendly and approachable demeanor throughout the transaction.
- Accurately scans items and processes payments with efficiency.
- Handles cash, credit, and other payment methods with precision and care.
- Provides clear and concise information regarding pricing and promotions.
- Effectively resolves customer inquiries and concerns, ensuring satisfaction.
- Bags items securely and thoughtfully, considering customer needs.
- Thanks customers sincerely for their patronage, fostering loyalty.
- Maintains a clean and organized checkout area, promoting efficiency.
- Adheres to all company policies and procedures, ensuring consistency.
- Handles returns and exchanges with professionalism and understanding.
- Communicates effectively with team members to ensure smooth operations.
- Stays attentive to customer flow, minimizing wait times.
- Offers assistance with finding items or answering questions, being helpful.
- Demonstrates patience and empathy when dealing with challenging situations.
- Accurately counts and balances cash drawers, ensuring financial integrity.
- Checks for valid identification when required, following legal guidelines.
- Offers and explains loyalty programs or store rewards, adding value.
- Remains calm and composed during peak hours, maintaining composure.
- Focuses on creating a positive and efficient checkout experience for every customer.
Area Supervisor
Hotel Fun City
01.2021 - 01.2023
- Managed daily operations, addressed guest inquiries, resolved concerns, ensured smooth workflow.
- Scheduled staff effectively, adjusted for occupancy, minimized labor costs through strategic planning.
- Oversaw housekeeping and front desk, ensured consistent service standards, maintained overall cleanliness.
- Handled finances, processed transactions accurately, maintained records, and reconciled accounts promptly.
- Coordinated departments, collaborated with teams efficiently, and ensured seamless service delivery.
- Trained new staff thoroughly, ensured proficiency in tasks, and conducted timely evaluations.
- Managed supplies proactively, monitored inventory levels, and prevented potential shortages.
- Inspected rooms and areas diligently, ensured cleanliness and functionality, and addressed maintenance issues.
- Addressed guest feedback promptly, resolved concerns effectively, and enhanced overall satisfaction.
- Supported hotel manager reliably, assisted with key tasks, and contributed to overall efficiency.
Salesman
R.K telecom
01.2018 - 01.2022
- Achieved [Percentage]% of monthly sales targets consistently, focusing on broadband, mobile postpaid, and enterprise solutions.
- Expanded customer base by [Number] new connections within [Region/Area], contributing to overall market penetration.
- Conducted door-to-door sales and promotional activities in residential areas, explaining plan benefits in local languages.
- Managed and nurtured relationships with key retail partners and distributors, ensuring timely product availability.
- Provided detailed product demonstrations and resolved customer queries regarding data plans, voice calls, and value-added services.
- Effectively communicated promotional offers and bundled packages to customers, maximizing upselling and cross-selling opportunities.
- Generated leads through cold calling, referrals, and participation in local community events and melas.
- Maintained accurate records of sales transactions and customer interactions in the CRM system.
- Collaborated with technical teams to ensure seamless installation and activation of telecom services.
- Addressed customer complaints and provided timely resolutions, ensuring high levels of customer satisfaction.
- Conducted market research to identify customer needs and preferences, providing feedback to the sales manager.
- Participated in regular sales training sessions to enhance product knowledge and sales techniques.
- Achieved top performer status in [Specific Campaign/Period] for exceeding sales targets in rural/urban areas.
- Handled payment collections and ensured timely submission of cash/cheque deposits.
- Built strong rapport with local influencers and community leaders to enhance brand visibility.
- Provided after-sales support to customers, assisting with bill payments and service-related issues.
- Successfully promoted and sold enterprise solutions to small and medium-sized businesses (SMBs).
- Managed a portfolio of [Number] key accounts, ensuring repeat business and customer loyalty.
- Adapted sales pitches to cater to the diverse cultural and linguistic backgrounds of customers.
- Consistently met and exceeded daily call and visit targets, ensuring a high level of activity.
- Effectively used local knowledge and networks to generate high-quality leads.
- Ensured compliance with all company policies and procedures, including KYC and documentation requirements.
- Proactively identified and addressed potential customer churn, implementing retention strategies.
- Successfully promoted and sold fiber optic connections to residential and commercial customers.
Skills
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Written and verbal communication
- Cash register operation
- Conflict resolution
- Product restocking
- Issue resolution
- Complex Problem-solving
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Cashier
Hotel G.D
01.2021 - 01.2023
Area Supervisor
Hotel Fun City
01.2021 - 01.2023
Salesman
R.K telecom
01.2018 - 01.2022
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