Nadiia Stetsiuk
Etobicoke,ON
Summary
Motivated and adaptable individual with a proven ability to learn quickly and thrive in fast-paced environments. Skilled in communication, problem-solving, and time management, with the capacity to guide others and contribute to efficient, well-organized teamwork. Recognized for reliability, initiative, and a positive attitude that helps drive results and maintain a supportive workplace culture
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/Cashier
Coffee Culture Cafe & Eatery
Mississauga
08.2023 - Current
- Processed orders efficiently, maintaining accuracy in every transaction.
- Prepared and served beverages and food items per specified standards.
- Managed cash transactions through POS system with precision.
- Ensured a tidy and welcoming environment to improve customer satisfaction.
- Cooked food adhering to established quality guidelines.
- Provided friendly customer service, enhancing overall guest experience.
Call Centre Operator
Nova Poshta
Netishyn, Ukraine
12.2020 - 11.2021
- Managed incoming customer calls across Ukraine, resolving complex parcel and delivery issues effectively.
- Accepted new parcels and generated invoices promptly.
- Provided expert advice to customers regarding parcel services and delivery options.
Bartender and Server
Fanat Sport bar
Netishyn, Ukraine
03.2019 - 11.2020
- Maintained control over dining room to ensure swift and efficient guest seating and service.
- Acted as communications liaison among restaurant staff to enhance operational flow.
- Received and processed guest orders, delivering them to kitchen promptly.
- Served meals to guests and issued bills in a timely manner, fostering return visits.
Barista/Shift Supervisor
Atom Cafe
Netishyn, Ukraine
03.2018 - 02.2019
- Supervised daily operations and supported team efficiency in a fast-paced cafe
- Trained and guided new staff to deliver consistent, high-quality service
- Oversaw cash handling and ensured smooth customer transactions
Cashier/Waitress
Bellissimo restaurant
Netishyn, Ukraine
10.2016 - 12.2017
- Delivered high-quality service as first and last point of contact for guests.
- Resolved guest complaints positively, fostering relationships that encouraged repeat visits.
- Received customer orders, communicated them to kitchen staff, and processed bills effectively.
Education
GED -
Professional Lyceum
Netishyn, Ukraine06-2020
Skills
Problem-solving and critical thinking Team collaboration and leadership Adaptability and quick learning Time management and organization Communication and interpersonal skills
Certification
- Smart Serve certified - March 2023 to March 2028
- G2 Driving Licence - April 2025 to October 2028
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Professional
Timeline
Barista/Cashier
Coffee Culture Cafe & Eatery
08.2023 - Current
Call Centre Operator
Nova Poshta
12.2020 - 11.2021
Bartender and Server
Fanat Sport bar
03.2019 - 11.2020
Barista/Shift Supervisor
Atom Cafe
03.2018 - 02.2019
Cashier/Waitress
Bellissimo restaurant
10.2016 - 12.2017
GED -
Professional Lyceum