Nadiia Kalinina
Upper Hammonds Plains,NS
Summary
Proactive Customer Care Agent with extensive experience managing policy renewals and client inquiries. Skilled in data protection, empathetic customer assistance, and reducing response times through effective organizational strategies. Bringing strong knowledge of CRM software, billing coordination, and escalation management to foster brand loyalty and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Care Agent
YS Insurance Agency Inc
01.2019 - Current
- Responded to customer inquiries about their policy in a professional manner.
- Manage policy renewal process and client inquiries to make changes to their policies
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
- Reduced response times by implementing effective organizational strategies in managing inquiries
- Maintained up-to-date knowledge of products and services to assist customers with their needs effectively.
- Navigated multiple computer systems and applications to find information.
Education
No Degree - Languages And Culture
Ukraininan Peoples Academy
Kharkiv, UA06.2001
Skills
- Call center experience
- Payment Processing
- Typing Speed
- CRM Software
- Virtual Assistance
- Escalation management
- Documentation And Reporting
- Customer Relations
- Data Entry
- Database Research
- Billing coordination
- Customer Service
- Remote Office Availability
Languages
English
Full Professional
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Additional Information
Open work permit for the next two years, Driver's License, and own reliable vehicle. Willing to obtain General Insurance License.
Timeline
Customer Care Agent
YS Insurance Agency Inc
01.2019 - Current
No Degree - Languages And Culture
Ukraininan Peoples Academy
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